Home Foren spacedesk Discussions BIG Problem with installation/uninstallation

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  • #1553
    a_mad_denial
    Teilnehmer

    I am unable to uninstall the 1.0.7 version because Windows doesn’t recognise it as a valid installer.

    Please see attachment for message.

    I tried installing 1.0.8 and it wouldn’t install because of the previous version. I then tried to uninstall the previous version and had this pop up.

    WTF

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    #1560
    spacedesk Lea
    Verwalter

    Hi @a_mad_denial,
    please try the following:
    – use v1.0.7 installer available here to uninstall the current version on your machine
    – try the Troubleshooting Uninstall – Step 2:Try Microsoft Fix chapter in our user manual
    If problem still persist, please send us the following for further analysis:
    – run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    • Diese Antwort wurde geändert vor 1 Monat, 2 Wochen von spacedesk Lea.
    • Diese Antwort wurde geändert vor 1 Monat, 2 Wochen von spacedesk Lea.
    #1570
    a_mad_denial
    Teilnehmer

    Hi Lea,

    I get the exact same message when I tried to use the 1.0.7 .msi file.

    I’ll try the other things you mentioned and see how things go.

    #1572
    a_mad_denial
    Teilnehmer

    I can’t do these steps because I have no idea what the fuck Microsoft Fix is and I can’t find it anywhere.

    #1599
    spacedesk Lea
    Verwalter

    Please try the Install/Uninstall troubleshooter program from the Microsoft Fix article *just click the link*.
    Once you are in the Microsoft Fix article, just click the “Download troubleshooter” button, and it will download the MicrosoftProgram_Install_and_Uninstall.meta.diagcab, run it and select “Uninstalling”, if spacedesk is not on the program list, just select “Not Listed” then paste the product code of current spacedesk version below.

    spacedesk_driver_Win_10_64_v107_BETA.msi:{4C833146-47C8-4A9C-B4B2-0D35B7BE5F81}

    • Diese Antwort wurde geändert vor 1 Monat, 2 Wochen von spacedesk Lea.
    #1621
    a_mad_denial
    Teilnehmer

    Ok, the troubleshooter worked, and I was able to install 1.0.8

    I now have network issues that are on my end, not your end. I just need to reconfigure my network. I’ll get back to you to confirm that 1.0.8 works with the latest Nvidia driver

    Thanks!

    #1670
    spacedesk Lea
    Verwalter

    Thanks for the info.
    Looking forward to your feedback.

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