Home Foren spacedesk Discussions BSOD on Windows 8.1

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  • #1408
    FireFall
    Teilnehmer

    When I try to connect to primary machine(Windows 8.1) from secondary device(Windows 7), primary machine crashes.

    – Primary machines’s Graphics adapter: Intel HD Graphics 3000, NVIDIA NVS 4200M
    – Network connection type: Wi-fi

    #1419
    spacedesk Lea
    Verwalter

    Hi @firefall,
    Please make sure that you have an updated graphics adapters – Intel HD Graphics 3000, NVIDIA NVS 4200M.
    For further analysis, could you please send the following:
    – run dxdiag.exe on your primary machine, click “Save All Information”, save the output file (dxdiag.txt)
    – most recent dump file (*.dmp) of your BSOD with spacedesk which is located in C:\Windows\minidump folder.

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    #1443
    FireFall
    Teilnehmer

    Here is all needed files

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    #1449
    spacedesk Lea
    Verwalter

    Hi @firefall,

    Thanks for sending the requested files.

    The dump analysis shows a crashing Intel Graphics driver (igdkmd64.sys).
    We can’t tell if it was the spacedesk driver that causes it to crash, there’s not much details in the (stack) trace.
    In any case, spacedesk bugs on our Windows 7/8.1 driver will not be fixed any more.
    Further improvements (e.g. bug fixing and feature implementation) on Windows 10 spacedesk driver is our priority at the moment.
    If you like, you can upgrade to Window 10 and the BSOD (blue screen of death) will most likely gone.

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