Home Foren spacedesk Discussions Connection Error

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  • #2124
    Nexile
    Teilnehmer

    I can’t connect to Spacedesk 2nd monitor, it keep prompt me with Disconnected error. Here is the error message:

    Disconnected by server error
    Error Code: 2-5
    Error Info: 0-5
    Connected time: 00:00:01

    Both of my device are connected on same network.

    #2129
    srz2100
    Teilnehmer

    I have the same problem since two hours. Didn’t update neither the server nor the client – both are windows 10. I use the windows 7 software as client software because the app didn’t work (screen was rotated on the windows tablet).

    #2130
    suzanne
    Teilnehmer

    I had same problem today. I just updated driver software on my laptop and then it works well.

    #2131
    srz2100
    Teilnehmer

    Yes, that works. Thanks!

    #2137
    spacedesk Lea
    Verwalter

    Hi @nexile,
    Did you notice any error notification on primary machine?
    Do you maybe have splashtop software installed on your primary machine?

    For further analysis, could you please run dxdiag.exe on your primary machine, click “Save All Information”, then attach the output file (dxdiag.txt) on your next reply.

    #2142
    Nexile
    Teilnehmer

    Thanks for everyone’s reply. I updated the client on the tablet and the driver on my laptop, it resume back to normal now.

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