Home Foren spacedesk Discussions Display turned off, black screen

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  • #1462
    Cipoci
    Teilnehmer

    Hi i have an old HP Pavilion G4-1311AU laptop running the latest version of Windows 10 Pro. Recently i’ve tried to install Spacedesk on my laptop but i was experiencing an issue which is the installation process stopped and my display turned off.

    I took the battery out and tried to reboot the laptop but nothing happened, the screen does’nt turned on but the machine runs.

    Right before i smash my laptop with a hammer, a revelation came to my head and told me to plug out then plug in my LCD or display cable, so i stripped down my laptop and did it then now my display turned on.

    What cause of my problem? What i have to do to successfully install Spacedesk on my old laptop?

    Thank you

    PS: Sorry for bad english.

    • Dieses Thema wurde geändert vor 2 Monaten von Cipoci.
    • Dieses Thema wurde geändert vor 2 Monaten von Cipoci.
    #1482
    spacedesk Lea
    Verwalter

    Hi @cipoci,
    Is spacedesk installation always turning off your laptop monitor?
    Did you try it for several times and get the same issue?
    For further analysis, could you please run dxdiag.exe on your primary machine, click “Save All Information”, then attach the output file (dxdiag.txt) on your next reply.

    #1506
    Cipoci
    Teilnehmer

    Hi @Lea
    Well i don’t have guts to try second attempt to install it, but FYI it runs well on my previous windows 7 32bit on the same laptop.

    Could you please analyze it first to confince me before i go to second attempt?

    Thank you

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    #1508
    Cipoci
    Teilnehmer

    UPDATE

    Hi @Lea
    I’ve tried to check whether my laptop can connect to other monitor or not
    By pressing the ” windows + p ” button ” and it said it can’t.

    So i checked on device manager and my display driver was microsoft basic,
    so i updated the driver and now it can connect to other monitor.

    I don’t know that would fix the issue or not, to be more sure i would like
    to hear your analysis as well.

    Thank you.

    • Diese Antwort wurde geändert vor 1 Monat, 4 Wochen von Cipoci.
    #1511
    spacedesk Lea
    Verwalter

    Hi @cipoci,
    Could you please send the updated dxdiag info with updated graphics adapter driver?

    #1512
    Cipoci
    Teilnehmer

    hi @Lea

    i tried to install spacedesk again and have no issue.
    and now it runs without any problems, seems that outdated driver was the cause of my issue

    forgive me for wasting your time, and for not to try to make a deep investigation before i make a question.

    thank you for your assistance and have a nice day.

    😉

    #1513
    spacedesk Lea
    Verwalter

    Hi @cipoci,
    We are glad to hear that spacedesk is working now on your side.
    In case you encounter any spacedesk issue don’t hesitate to contact us.
    We are always glad to receive user feedback.

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