Home Foren spacedesk Discussions Problem with installation

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  • #1625
    endah
    Teilnehmer

    Hi,
    I installed spacedesk this morning and it worked perfectly, but when i tried opening it again an error popped up and i couldn’t run the software correctly.
    I’ll pin the screen error here: https://prnt.sc/1hm92ex

    #1634
    spacedesk Lea
    Verwalter

    Hi @endah,
    For further analysis, could you please send us the following:
    – run dxdiag.exe on your primary machine, click “Save all information” and save the output file (dxdiag.txt)
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    #1647
    endah
    Teilnehmer

    Hi again,
    I’m posting here what you asked me:

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    #1667
    spacedesk Lea
    Verwalter

    Hi @endah,
    Thanks for sending the requested files.
    But unfortunately, we can only open the dxdiag file.
    The 2 setup log files are not the actual files, only a shortcut file.
    Please send it again.

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