Home Foren spacedesk Discussions Unable to connect

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  • #6097
    Swider1337
    Teilnehmer

    Hello, How I connect on my laptop pops up on me „unable to connect“ please help

    #6137
    spacedesk Lea
    Verwalter

    Hi @swider1337,
    For further analysis, could you please run the spacedesk Driver Console app on your primary machine, then click Diagnostics -> Save All Information button, then send us the diagnostic logs.
    Just right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    Can you also please tell us your secondary machine info:
    – Operating system
    – spacedesk Viewer app type (Android/iOS/Windows7/Windows10/HTML5)?
    – Network type (wired/wireless)?

    #6234
    Swider1337
    Teilnehmer

    witam przesyłam diagnostykę.
    Mój system operacyjny to Windows 10 Spacedesk Viewer Windows 10 i przewodowy typ siec

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    #6236
    Swider1337
    Teilnehmer

    English: Hello, I am sending diagnostics.
    My operating system on Windows 10 Spacedesk Viewer Windows 10 and wired network type

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    #6246
    spacedesk Lea
    Verwalter

    Hi @swider1337,
    Thank you very much for sending the diagnostic logs.
    Based on the logs you have McAfee Firewall software on your primary machine.
    Please make sure that you add „C:\Windows\system32\spacedeskService.exe“ in the exception list of your McAfee Firewall settings to allow incoming and outgoing connection on both Private/Public network profile.

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