I answered my own question…installed the Win7 download from your website and it works. I can keep testing the win10 app if that will help you in trouble shooting.
Hi Lea. Yes it was already locked. I unlocked it and restarted the app to the same effect. Relocked and restarted with same result. Is it possible to get an older version of the app to test?
Thanks so much for your help!
Just tried it on my wife’s win10 laptop and all works as expected. BTW the tablet is an RCA 10″ windows tablet, if that helps.
I just tried it again. It doesn’t make any difference if the lock is on or off.
Just to add…it works as expected using my Android phone.
Thanks for the reply. Yes I am using the latest versions of both the viewer (from the MS store) and server.
Thanks for the help. The previous versions before building my new PC I had worked flawlessly. Great product!