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  • als Antwort auf: Driver error code 31 and connected – display off #9213
    spacedesk Lea
    Verwalter

    Hi @fuels,
    Thank you very much for sending the diagnostic logs.

    Have you already tried to switch OFF-ON the spacedesk Server via spacedesk Driver Console app?
    Did you still get the error code 31?

    We also noticed that your AMD Radeon (TM) R7 360 Series graphics adapter is outdated.
    Could you please try to update it?
    You can download the updated driver on their website https://www.amd.com/en/support.

    If the suggestions above did not help, then please send us an updated diagnostic logs with Debug View.
    It seems that you did not download it before starting the diagnostics.
    Could you please try again the steps above and make sure to click the „Download“ button of the Debug View before switching the Diagnostics ON.
    Then send us an updated diagnostic logs.

    als Antwort auf: spacedesk driver adapter #9210
    spacedesk Lea
    Verwalter

    Hi @password23,

    If the spacedesk Driver installer finished successfully, then the spacedesk Graphics adapter should be pre-installed.
    spacedesk Graphics Adapter in device manager will be plugged upon first successful client/viewer connect.

    Did you try to connect a spacedesk viewer app?

    • Diese Antwort wurde geändert vor 2 Stunden, 32 Minuten von spacedesk Lea.
    • Diese Antwort wurde geändert vor 2 Stunden, 31 Minuten von spacedesk Lea.
    als Antwort auf: Driver error code 31 and connected – display off #9205
    spacedesk Lea
    Verwalter

    Strange… zipped folder as attachments should be allowed. I just verified it here.. How did you generate your .zip file?
    Unfortunately, we cannot download the *.7z file..

    als Antwort auf: Second screen shows black #9185
    spacedesk Lea
    Verwalter

    Hi @umut-atakul,

    rar file type is not allowed as attachments, please change it to .zip file.

    By the way, which spacedesk viewer app are you using? Android/iOS/Windows/HTML5?

    als Antwort auf: Driver error code 31 and connected – display off #9184
    spacedesk Lea
    Verwalter

    Hi @fuels,

    Can you tell us which device has this error code? Is it the spacedesk Graphics Adapter?

    Could you please try to stop-start the spacedesk server via spacedesk Driver Console window then try again with spacedesk.

    If the suggestion above did not help, please send us the diagnostic logs.
    Just follow the steps below:
    – open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the display off issue + error code 31 in device manager
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    als Antwort auf: There is an error. #9183
    spacedesk Lea
    Verwalter

    Hi @victor-lois,,

    We haven’t received your email..
    *.rar file is not allowed, please change the file format to .zip as instructed above.

    Thank you.

    als Antwort auf: There is an error. #9174
    spacedesk Lea
    Verwalter

    Hi @victor-lois,

    Could you please send us the diagnostic logs for this issue?
    – open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app to reproduce the display off issue
    – then switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    als Antwort auf: Feature Request: Wall settings improvement/drag&drop #9170
    spacedesk Lea
    Verwalter

    Hi @gralf,
    Thank you very much for the input.
    This needs to be discussed with the spacedesk team and we will check if we can easily implement or improve some of your ideas..

    als Antwort auf: support for other refreshrates #9169
    spacedesk Lea
    Verwalter

    Hi @gralf,
    As of now, we have no plans to support a customized refresh rate.

    als Antwort auf: Does touchscreen work, and is there an USB support? #9159
    spacedesk Lea
    Verwalter

    Hi @mdc42,

    1. Yes, touch screen feature is supported in the current spacedesk version.

    2. Yes, spacedesk supports multiple viewer connections (except when connecting via spacedesk HTML5 Viewer).

    3. Not exactly the app, one of the main factor that affects the performance is the network connectivity. If spacedesk is connected over a slow wireless network, then it will result to slow performance.
    The ideal spacedesk connection should be over a wired network, please check the performance tuning chapter in the user manual for various suggestions on how to improve performance https://www.spacedesk.net/user-manual/#item_505.
    FYI: Native Android USB cable support will be available soon.

    als Antwort auf: Can’t delete / re-download driver (server) #9158
    spacedesk Lea
    Verwalter

    Hi @kiryhaver,

    Thanks for sending the requested logs.

    It seems that uninstalling the old spacedesk HID driver is hanging.
    This is a known issue in our older version installer, as a work around, please try to manually uninstall the old spacedesk Driver version on your primary machine before installing the latest version.

    For assistance, please check Uninstall on Windows Primary Machine -> Manual Uninstall (Troubleshooting Only) chapter in the user manual. https://www.spacedesk.net/user-manual
    PS: Please make sure you do the Step 4: Uninstall spacedesk virtual HID Device (for Windows 10 only).

    als Antwort auf: Connected – Display OFF on Viewer #9157
    spacedesk Lea
    Verwalter

    Hi @pidul,

    Thank you for sending the logs.

    Could you please check in the Windows display settings if there’s a detached second display and just attach it by selecting Extend or DUplicate underneath Multiple displays dropdown menu.

    If there’s no detached display, do you maybe have Nvidia ShadowPlay/In-game overlay/screen recording enabled in your Nvidia Geforce Experience settings?
    If yes, please disable it (maybe reboot afterwards) and try again with spacedesk.

    als Antwort auf: Cannot detect Server! Only on one of my devices #9138
    spacedesk Lea
    Verwalter

    Hi @woqq445721624,
    Could you please check on your iPhone’s settings -> Privacy -> Local Network, if spacedesk is on the list and enabled?

    als Antwort auf: Can’t delete / re-download driver (server) #9137
    spacedesk Lea
    Verwalter

    Hi @kiryhaver,
    For further analysis, could you please send us the following:
    – run dxdiag.exe on your primary machine, click „Save all information“ and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    als Antwort auf: Tizen TV #9128
    spacedesk Lea
    Verwalter

    Hi @autogest,
    Currently, native viewer application for Tizen TV is not in our plans.

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