[spacedesk Lea]

Hi @laxuur,

Thanks for the feedback.
Could you please send us the diagnostic logs to further analyze this issue.
Please follow the steps below:
– open the spacedesk Console window by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– check “with Debug view” box
– click START Collecting Logs button
– connect your viewer app and reproduce the issue
– click STOP Collecting Logs button
– click Save All Information button
Please take note that saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected, just right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Lea]

Hi @el_viejo,

ps: i can share screenshots if required.

Yes, please, thanks!
Then we can try to reproduce and analyze/fix this issue.

[spacedesk Lea]

Hi @eaueouaeou,

Thank you very much for pointing this out. We will improve this in our next spacedesk release.

In our spacedesk Console we will add an option “Automatic start upon System Boot”.

You cannot find spacedesk on Windows Start up because it’s a Windows Service Executable. Like all other Windows Service Executables you can modify a “Start Up Type” (automatic or manual) through Windows Service Control panel (just run “services.msc”). See screenshot attached.

Attachments:

You must be logged in to view attached files.

[spacedesk Lea]

Hi @laxuur,
Based on your dxdiag info, you still have an outdated AMD graphics adapter.
Could you please try to update it first through https://www.amd.com/en/support, then try again with spacedesk.
Looking forward to your feedback.

[spacedesk Lea]

Hi @theonlymalu,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Lea]

Hi @yoteb,
Based on your computer specification (if it’s 64-bit or 32-bit platform) then yes you can use spacedesk on your machine.

[spacedesk Lea]

Hi @mb944,
Yes, iPad should work as secondary machine using the spacedesk iOS Viewer app from the App store.
Did you already check the Troubleshooting -> Network Connection chapter in the user manual? https://www.spacedesk.net/user-manual/

[spacedesk Lea]

Hi @zorpheus,
If the issue is not caused by driver expiration, can you tell us how did you fix it?

[spacedesk Lea]

Hi @zorpheus,
When spacedesk expires, it will continue to work but will show black and white display (same as your screenshot).
Please make sure that you have an updated spacedesk Driver (v1.0.23) from https://www.spacedesk.net/.

[spacedesk Lea]

Hi @partnerdisplay,
Unfortunately it’s not possible.

[spacedesk Lea]

Hi @stern,
Fix for the BSOD upon pen input (in iPad) is now available in the most recent spacedesk Driver v1.0.22, please try it.
Looking forward to your feedback.

[spacedesk Lea]

We are only distributing spacedesk Viewer apps via stores.
Aren’t there any app stores in China through which we could distribute?

• Diese Antwort wurde geändert vor 1 Woche, 1 Tag von spacedesk Lea.

[spacedesk Lea]

Hi @raya2,
Thanks for sending the diagnostic logs.
Based on the debug view logs, spacedesk has detected an incompatible display driver present on your primary machine.
Do you have either one of these software? Splashtop, Duet Display, Fresco Logic ?
spacedesk cannot coexist with these products, please remove it, reboot then try again with spacedesk.

[spacedesk Lea]

Hi @alimot,
We just managed to reproduce the same problem on our side.
We will first fix it in our Windows 7 Viewer app.
It will be released on the website today or tomorrow (version 0.9.34).
Then please try out and let us know if this work for you.

• Diese Antwort wurde geändert vor 1 Woche, 1 Tag von spacedesk Lea.

[spacedesk Lea]

Hi @leopq,
Could you please run devmgmt.msc, click View tab -> Show hidden devices and View by Connections.
Then check if you find any spacedesk devices, please right-click uninstall it, especially spacedesk virtual HID device.
If there’s any devices underneath it, please delete them first before the spacedesk virtual HID device.

If the above suggestion does not help, please go to https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d and download the troubleshooter.
If spacedesk is not on the program list, just select “Not Listed” then paste the product code of v0989 MSI below:
spacedesk_driver_Win_10_64_v0989_BETA.msi: {5BDDEED1-A796-4811-BD50-811C680FF13B}

[Autor]

Beiträge