[spacedesk Lea]

you can attach the zipped folder here on your next reply

[spacedesk Lea]

Hi @willynanita,

Thanks for sending the diagnostic logs.
Based on the logs, your 2 iPads have the same client ID.
Currently, if spacedesk detects an identical client ID from 2 or more different devices, it will disconnect the second client instance.

To fix the identical client ID, one of your iPAd should have a different Client ID.
To do that, please go to one of your iPad’s settings -> General -> iPad Storage, find spacedesk, then „Delete App“ to delete the app data and cache.
Then go to Apple app store then reinstall the spacedesk.

Then try again with spacedesk and check if your 2 iPads can connect now.
Looking forward to your feedback.

[spacedesk Lea]

Hi @beastly10110,

Can you further explain your spacedesk concern?
What do you mean by „without windows activated“?

For assistance, please also refer to the spacedesk user manual https://www.spacedesk.net/user-manual/?

[spacedesk Lea]

Hi @bqb3927586,

Thanks for sending the diagnostic logs.
However, we also need the DebugView log file. Could you please run again the diagnostics with the steps below:
– open the spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your viewer app and reproduce the display off issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @notequal90,

Please try the most recent spacedesk Android Viewer version 0.9.98 (from Google Playstore).
It has the bug fix for the touch input position issue.

Looking forward to your feedback.

[spacedesk Lea]

Hi @doteya,

Please try the most recent spacedesk Android Viewer version 0.9.98 (from Google Playstore).
It has the bug fix for the touch input position issue.

Looking forward to your feedback.

[spacedesk Lea]

Hi @piecat,
Please also send us the other requested logs.

– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log and setupapi.app.log files located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @willynanita,

About your 2 iPads, do they have the same device name and model?

Could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer apps and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @rogo99,
As long as the iOS version of your iPad is higher than iOS version 9.3, then you can use the spacedesk.
For more info, please check the system requirements chapter in the user manual https://www.spacedesk.net/user-manual/.

[spacedesk Lea]

Hi @roger,

spacedesk Android Viewer app only support higher than Android version 4.1.
I guess your current Android version 4.1.2 is not supported.
For more info, please check the system requirements chapter in the user manual https://www.spacedesk.net/user-manual/.

[spacedesk Lea]

Hi @piecat,
Thanks for sending the dxdiag file.
What is the operating system of your primary machine? Is it Windows 10 or Windows 11? Is it 64bit?
Please also send us the other requested logs.

• Diese Antwort wurde geändert vor 2 Tage, 23 Stunden von spacedesk Lea.

[spacedesk Lea]

Hi @elias2000k,

Is your primary machine Windows 10/11?
If yes, please send us the diagnostic logs of this issue, just follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @piecat,

For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click „Save all information“ and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log and setupapi.app.log files located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @alzambogmail-com,
Could you please run the „services.msc“, find spacedeskService and check if you can start it there.

[Autor]

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