[spacedesk Lea]

Hi @sakigokmen,
It seems that you have the „second screen only“ set as desktop mode.

You can easily attach your main display by switching to extension/duplication mode.
Just open the display settings window, in the multiple display dropdown menu, just select „Extend..“ or „Duplicate..“ OR via display switch, just press Windows logo key + P hotkey then select Extend or Duplicate.

For assistance, please check Configuration and Settings -> Windows Driver (Primary Machine) chapter in the user manual https://www.spacedesk.net/user-manual/.

[spacedesk Lea]

Hi @senseyi,

Thanks for sending the diagnostic logs.
We will analyze and get back to you as soon as we have news regarding this issue.
We are trying to reproduce this on our side over a stable network (while downloading torrents), but so far we haven’t encountered the disconnect issue.

In the meantime, you can also try connecting your 2 Android tablets simultaneously via USB cable to prevent disconnect issue.

• Diese Antwort wurde geändert vor 11 Stunden, 8 Minuten von spacedesk Lea.
• Diese Antwort wurde geändert vor 11 Stunden, 7 Minuten von spacedesk Lea.
• Diese Antwort wurde geändert vor 11 Stunden von spacedesk Lea.

[spacedesk Lea]

Hi @hungtrung,

Please make sure that you have the updated spacedesk Driver (v1057) and Android Viewer app (v0.91.4).
Then please send us the diagnostic logs for this issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button (if message box appears, just click No since we don’t need dump files for this issue)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @senseyi,

For further analysis, please send us the diagnostic logs of this issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button (if message box appears, just click „No“ since we don’t need dump files for this issue)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @senseyi,
Did you notice any Warning notification from spacedesk on either primary machine or viewer app when downloading torrents (before disconnection happen)?
The notification should be something like this: „Warning – The network bandwidth is low and the screen sharing can be unstable.“

[spacedesk Lea]

Hi @tartiak22,
Unfortunately, this is still the same diagnostics as the one you sent previously.

Please update to latest spacedesk Driver v1057 and follow the steps above to get the updated diagnostics logs.

[spacedesk Lea]

Hi @flyingmonkey,

We have a previous spacedesk users that verified that MS Flight Simulator does NOT support/recognize touchscreen input in general.
And according to that user, it can only recognize mouse pointer input from a remote display.

We can only suggest either of the following:
1. Use mouse touch which automatically activates on your second viewer connection.
Current spacedesk’s touchscreen only supports in first spacedesk display, so on your first viewer app just activate touch screen first, then connect a second viewer app where you can move your flight simulator app and try to send the mouse touch input from there.

2. Select relative touch input in your viewer app settings (the touch input will behave as mouse pad for your primary machine).

As for Windows calc and MS Edge, it should recognize the remote touch input (absolute).
Are you sure it did not work with these apps?

[spacedesk Lea]

Hi @flyingmonkey,

Thanks for the feedback.
I think the simulator app is not automatically rescaling its user interface everytime there’s a display change event in the primary machine.

Remote touch input from spacedesk Android Viewer app should work.
Did you enable the Touch screen control (with Absolute touch type) in the viewer’s Input Devices settings?

[spacedesk Lea]

Hi @samb2023,
Thanks for the feedback.
If possible, can you provide a short video of this issue?

[spacedesk Lea]

Hi @samb2023,

Have you tried dragging the opened window to the extension display?
Just open the display settings window so that you can see the position of the spacedesk display from your main display then drag the window to that direction.

[spacedesk Lea]

Hi @flyingmonkey,

Ok. Can you quickly check if the display scaling in your main monitor before and after spacedesk connect is always set to 150%?

Also try to reopen the simulator app after spacedesk connect, and check if the offset issue still occurs.

• Diese Antwort wurde geändert vor 3 Tage, 13 Stunden von spacedesk Lea.

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[spacedesk Lea]

Hi @rodders1947,

Can you please send us the screenshot of the windowed size spacedesk viewer?
Which spacedesk Windows Viewer are you using? Windows 10 (from Microsoft Store)?
Or the Windows 7 desktop version v0.9.39?

[spacedesk Lea]

Hi @johnliem,

Thank you very much for the feedback.

We are currently investigating this issue and trying to reproduce it.
Can you further describe what is happening?
Does it show black screen in the viewer app upon USB connection?
Can you easily reproduce this issue? Will it eventually work after a few times of USB cable plug-unplug?
Could you please send us the steps on how to reproduce it?

[spacedesk Lea]

Hi @tartiak22,

Thanks for sending the diagnostic logs.
Could you please try with the most recent spacedesk Driver v1057 which we recently released and send us the updated diagnostic logs.
Please follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect all viewer apps and wait until the disconnect issue happen
– switch Diagnostic Collection OFF
– click Save All Information button (click YES if the message box asks you to restart the console app as administrator)
– spacedesk Driver Console will restart for a few seconds, then proceed by clicking the Save All Information button again
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @titasbog,
Thanks for sending the diagnostic logs.
Unfortunately, some log files are missing (e.g. spacedeskDiag.txt, Debugview.log, etc.).

Could you please try the most recent spacedesk Driver v1057 which we released today and check if you still get the same issue.
If the same issue persist, please send us the updated and complete diagnostic logs.

[Autor]

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