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  • als Antwort auf: display off #8576
    spacedesk Lea
    Verwalter

    Hi @heoyum,

    For further analysis, please follow the steps above to generate a complete spacedesk diagnostic logs, then attached the zip file on your next reply.

    als Antwort auf: Aspect Ratio Stretched Bug #8571
    spacedesk Lea
    Verwalter

    Hi @xtreme1,
    Unfortunately, no more suggestion at the moment.
    This issue is already forwarded to the developer. We will get back to you as soon as we have news regarding this topic.

    • Diese Antwort wurde geändert vor 2 Wochen, 2 Tage von spacedesk Lea.
    als Antwort auf: display off #8569
    spacedesk Lea
    Verwalter

    Hi @heoyum,

    Can you please tell us your primary and secondary machine’s operating system?
    Primary machine – Windows 7/8.1/10/11?
    Secondary machine – Android/iOS/Windows?

    Are you using the most recent spacedesk Driver and Viewer version?

    For assistance, please also check the troubleshooting chapters in the user manual https://www.spacedesk.net/user-manual/.

    If the troubleshooting chapters did not help and if you have Windows 10/11 as primary machine, could you please send us the diagnostic logs for this issue?
    – open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    • Diese Antwort wurde geändert vor 2 Wochen, 2 Tage von spacedesk Lea.
    als Antwort auf: Pen eraser doesn’t work #8564
    spacedesk Lea
    Verwalter

    Hi @usernameak,

    Did you enable the Pen output in the spacedesk Viewer settings -> Remote Control?

    On which drawing app? Paint? Photoshop?
    Is the issue only in pen eraser? how about the other drawing tools e.g. pencil, brushes, etc?

    als Antwort auf: error 2-5 #8560
    spacedesk Lea
    Verwalter

    Hi @cyrex,

    Did you click the „Uninstall“ button?
    If yes, please reboot your primary machine and check again.

    • Diese Antwort wurde geändert vor 2 Wochen, 4 Tage von spacedesk Lea.
    als Antwort auf: Can I rdp into secondary machine #8556
    spacedesk Lea
    Verwalter

    Hi @chysioze,
    RDP connection into secondary machine while spacedesk Viewer is connected should work and as long as the secondary machine and primary machine are connected on the same local area network.
    And there should not be any spacedesk connection issue while another PC is connected to the secondary machine via RDP.

    als Antwort auf: Spacedesk with sonarpen and krita #8555
    spacedesk Lea
    Verwalter

    Hi @nathan22211,
    Did you also try to enable the Pen pressure in the Krita toolbar settings?
    Please check this link.

    Can you quickly try with other app if pen pressure will work with spacedesk (e.g. Microsoft Whiteboard)?

    als Antwort auf: Spacedesk with sonarpen and krita #8546
    spacedesk Lea
    Verwalter

    Hi @nathan22211,
    Is the Sonar Pen already calibrated?
    Did you enable the Sonar Pen option in the spacedesk Viewer settings?

    als Antwort auf: Connected – Display Off on Mirror mode #8545
    spacedesk Lea
    Verwalter

    Hi @sp,

    For analysis, could you please send us the diagnostic logs of this issue.
    Please follow the steps below:
    – open spacedesk Driver console app -> Diagnostics
    – click the „Download“ button for Debug View, once the Debug View becomes available proceed to next step
    – switch Diagnostic ON (make sure to click Yes in the User Account Control box to proceed)
    – connect your iOS viewer app and reproduce the issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    By the way, we moved your post to a new topic to avoid confusion.

    als Antwort auf: Connected displays turn off when I connect to Spacedesk #8543
    spacedesk Lea
    Verwalter

    Hi @alitech,
    Thanks for the feedback.

    For further analysis, could you please also send us the debug view log of this issue.
    Please follow the steps below:
    – open spacedesk Driver console app -> Diagnostics
    – click the „Download“ button for Debug View, once the Debug View becomes available proceed to next step
    – switch Diagnostic ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer apps and reproduce the issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    als Antwort auf: Aspect Ratio Stretched Bug #8536
    spacedesk Lea
    Verwalter

    Hi @xtreme1,

    We don’t recommend using an older version of spacedesk. It contains various bugs that are already fixed in the most recent sapcedesk driver version.
    If the custom resolution you selected don’t have a * in it, then it does not match the aspect ratio of the device’s screen, sometimes it keeps the aspect ratio (with black borders on the side) sometimes it’s not. This is an inconsistent behavior in spacedesk which is still present.

    Could you please try this workaround and check if it works for you:
    – on spacedesk viewer settings -> resolutions, enabled both native and custom resolution that don’t have * (e.g. 800×600)
    – connect the viewer app
    – open the display settings window on your primary machine
    – switch the spacedesk display resolution from native to custom (maybe a few times) and check if it will eventually keep the aspect ratio upon switching to custom resolution.

    als Antwort auf: Cannot detect any Primary Machine #8531
    spacedesk Lea
    Verwalter

    Hi @amfidiusz,
    Thanks for feedback.
    We are glad that it’s working now on your side.
    We will definitely add the network profile in the troubleshooting procedure in the user manual.

    als Antwort auf: question about spacedesk VIEWER 2.0 #8530
    spacedesk Lea
    Verwalter

    Hi @er1c-ma,
    Yes, 2.0 will be different from the current BETA version.
    Once 2.0 is released, the free version will only have limited features available in it.

    als Antwort auf: Connected displays turn off when I connect to Spacedesk #8524
    spacedesk Lea
    Verwalter

    Hi @alitech,

    Could you please try to „Clear Windows Display Settings“ in spacedesk Driver Console -> Control, then try again with spacedesk.

    als Antwort auf: Connected – DISPLAY OFF #8523
    spacedesk Lea
    Verwalter

    Hi @ruden,

    Thanks for sending the diagnostic logs.
    We are currently analyzing it.

    While display the „display off“, can you please check if there’s a detached display in your primary machine’s display settings.

    By the way, what is the operating system of your secondary machine? Android/iOS/Windows?
    If it’s Windows, could you please send us the dxdiag info of this machine?
    Just run dxdiag.exe the click „Save All Information“ button, then send us the dxdiag.txt file in your next reply.

Ansicht von 15 Beiträgen - 16 bis 30 (von insgesamt 916)