[spacedesk Lea]

Hi @aoneter12,
Does this issue started to happen right after you install spacedesk on your machine?

[spacedesk Lea]

Hi @myron,
Please try our most recent spacedesk Driver v1.0.8 from our website https://www.spacedesk.net/.
Then let us know if the the same issue persist.

[spacedesk Lea]

Hi @aoneter12,
Did you already check the custom resolution list on the viewer settings?
What is your viewer app type? Android/iOS/Windows?

[spacedesk Lea]

Hi @johncoool,
Thanks for the info – apologies for delayed feedback.
I think there’s no need for the dxdiag info to analyze this problem.
It seems that it’s a conflict between WinlockPro and Windows Explorer, we cannot do anything about it on our side.

Hopefully this new version of WinlockPro that you will try will fix its issue with the explorer.
Maybe you can also play around with the WinlockPro settings, I saw that it has various settings.
It probably has a specific settings there that directly affects the Windows Explorer.

By the way, spacedesk non Beta version will be released hopefully within this year.
It will be thru the viewer apps from various App Store (Apple App Store/Google Playstore/Microsoft Store).
The server/driver side will always be free to download (only viewer app will have a pay/Pro version).

[spacedesk Lea]

Hi @ertugrul,
Is it the resolution of your laptop monitor? Or spacedesk display?
If it’s spacedesk display, you have to enable the custom resolution in the viewer settings and select from the resolution list before connecting the spacedesk.

[spacedesk Lea]

Hi @endah,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and save the output file (dxdiag.txt)
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Lea]

Hi louis3z,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click „Save all information“ and save the output file (dxdiag.txt)
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Lea]

Hi somnus7,
Thank you very much for the positive feedback.

As for the spacedesk iOS viewer app, this seems strange, because on our side with our iPad device, spacedesk viewer screen is always auto-hiding the home bar.
Can you tell further details of your iPad device (e.g. iOS version, model) ?

[spacedesk Lea]

Hi @viviane,
I assume your spacedesk is connected over WiFi network, is that correct?
Routers can cause lags and latency. Bypassing them always improves performance. Configure Windows PC or Android device as WiFi Access Point (Hotspot) and connect to it before connecting spacedesk.
USB Tethering achieves the same result.
Please check the chapter „Performance Tuning“ in the instruction manual: https://spacedesk.net/user-manual

By the way, does the BSOD upon settings OFF still happening on latest spacedesk version 1.0.8?

[spacedesk Lea]

Hi @seafury,
Did you already tried to switch to desktop extension mode via display settings or display switch as suggested above?

[spacedesk Lea]

Hi @yfzhao,
Thanks for sending your dxdiag.
Could you please try to updated to latest AMD Radeon Software for your graphics adapter.
You can download it here:
https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-7-mobile-processors-radeon-graphics/amd-ryzen-7-4800u

[spacedesk Lea]

Follow-up- if you have splashtop WiredX display, there’s an Advance option in their settings window, make sure to uninstall the Virtual display driver there, then you can use spacedesk after that.

[spacedesk Lea]

Hi @jokysatria,
Thank you very much for the confirmation.
In case you encounter other spacedesk issues, just let us know.

[spacedesk Lea]

Hi @viviane,

The BSOD occurred when I tried to change Settings in the driver window (primary machine).

Is it in the display settings window? Or spacedesk server menu settings?
Can you specify which settings exactly are you trying to change?

After installing the driver the Win10 starting Menu stopped working. I had to reboot the computer.

Is it consistently happening? Or only after installation?
It seems like a window explorer is crashing or hanging.. To verify, when it happens again please open the task manager then find the Windows Explorer, right-click -> Restart it. Then try again to click/open the Windows start button.

[spacedesk Lea]

Hi @yfzhao,
Yes, looks like an issue on your Surface GO device.
Please make sure that the system is updated (there’s no pending Windows Update).
And also make sure that your graphics adapter on Surface is updated too.

Can you please send the dxdiag info of your Surface GO?
Just run dxdiag.exe on your Surface GO, click „Save All Information“, then attach the output file (dxdiag.txt) on your next reply.

[Autor]

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