[spacedesk Nicole]

Hi @beanpole1,

Thank you very much for the feedback.
We are currently investigating this issue.

In case that you encountered it again, please try to switch the server OFF then ON in our spacedesk Console app or
restart the machine. Please let us know if this helped.

[spacedesk Nicole]

Hi @holzerinho,

Can you please send the diagnostic files generated by spacedesk Console?
Based on spacedeskDiag-1.txt, folders are C:\Users\holzerinho\Desktop\2022-01-07-153240-spacedeskRuntimeDiagnostics and C:\Users\holzerinho\Desktop\2022-01-07-153404-spacedeskRuntimeDiagnostics.

Please right-click on the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Nicole]

Hi @indianium,

In case the troubleshooting chapters of our user manual did not help,
please send us the diagnostic logs of this issue for further analysis:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Nicole]

Hi @beanpole1,

Do you have Nvidia ShadowPlay/Instant Replay/any recording software running?

For further analysis, please send us the diagnostic logs for this issue:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Nicole]

Hi @holzerinho,

On your screenshot, there is a mouse cursor. Were you able to move it around?
Did you also try to move a window to the extended display?
Do you have another client machine where you can try to connect and extend?

For further analysis, please send us the diagnostic logs for this issue:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Nicole]

Hi @indianium,

Did you notice any error notification on the primary machine?

For assistance, please also check the troubleshooting chapters of our user manual https://spacedesk.net/user-manual.

[spacedesk Nicole]

Hi @albertobaymagmail-com,

Please try the following:
– delete C:\Users\Public\spacedeskSetup.log
– reboot your machine
– follow the steps on Manual Uninstall (Troubleshooting Only) from our user manual

Looking forward to your feedback.

[spacedesk Nicole]

Hi @rmbdes,

On the multiple displays drop down menu, just select “Extend these displays”.
For assistance, please also check the Configuration and Settings -> Windows PC (Primary Machine) chapter in our user manual https://www.spacedesk.net/user-manual/.

[spacedesk Nicole]

Hi @bbkrista,

Based on spacedeskDiag.txt that you’ve sent, our diagnostics collection already created the 2021-11-20-172957-spacedeskRuntimeDiagnostics folder in C:\Users\Administration\Downloads\.
Please send us this 2021-11-20-172957-spacedeskRuntimeDiagnostics folder (zipped) to further analyze the issue.

• Diese Antwort wurde geändert vor 6 Monaten von spacedesk Nicole.

[Autor]

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