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  • als Antwort auf: Connected-Display OFF #5493
    spacedesk Nicole
    Verwalter

    Hi @beanpole1,

    Thank you very much for the feedback.
    We are currently investigating this issue.

    In case that you encountered it again, please try to switch the server OFF then ON in our spacedesk Console app or
    restart the machine. Please let us know if this helped.

    als Antwort auf: problem #5489
    spacedesk Nicole
    Verwalter

    Hi @holzerinho,

    Can you please send the diagnostic files generated by spacedesk Console?
    Based on spacedeskDiag-1.txt, folders are C:\Users\holzerinho\Desktop\2022-01-07-153240-spacedeskRuntimeDiagnostics and C:\Users\holzerinho\Desktop\2022-01-07-153404-spacedeskRuntimeDiagnostics.

    Please right-click on the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    als Antwort auf: Unable to connect #5460
    spacedesk Nicole
    Verwalter

    Hi @indianium,

    In case the troubleshooting chapters of our user manual did not help,
    please send us the diagnostic logs of this issue for further analysis:
    – open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON
    – connect your viewer app and reproduce the issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    als Antwort auf: Connected-Display OFF #5458
    spacedesk Nicole
    Verwalter

    Hi @beanpole1,

    Do you have Nvidia ShadowPlay/Instant Replay/any recording software running?

    For further analysis, please send us the diagnostic logs for this issue:
    – open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON
    – connect your viewer app and reproduce the issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    als Antwort auf: problem #5455
    spacedesk Nicole
    Verwalter

    Hi @holzerinho,

    On your screenshot, there is a mouse cursor. Were you able to move it around?
    Did you also try to move a window to the extended display?
    Do you have another client machine where you can try to connect and extend?

    For further analysis, please send us the diagnostic logs for this issue:
    – open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON
    – connect your viewer app and reproduce the issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    als Antwort auf: Unable to connect #5454
    spacedesk Nicole
    Verwalter

    Hi @indianium,

    Did you notice any error notification on the primary machine?

    For assistance, please also check the troubleshooting chapters of our user manual https://spacedesk.net/user-manual.

    als Antwort auf: install spacedesk #5453
    spacedesk Nicole
    Verwalter

    Hi @albertobaymagmail-com,

    Please try the following:
    – delete C:\Users\Public\spacedeskSetup.log
    – reboot your machine
    – follow the steps on Manual Uninstall (Troubleshooting Only) from our user manual

    Looking forward to your feedback.

    als Antwort auf: PC & IPAD SHARE SAME SCREEN #4587
    spacedesk Nicole
    Verwalter

    Hi @rmbdes,

    On the multiple displays drop down menu, just select “Extend these displays”.
    For assistance, please also check the Configuration and Settings -> Windows PC (Primary Machine) chapter in our user manual https://www.spacedesk.net/user-manual/.

    als Antwort auf: Spacedesk Graphics Adapter problem code 43 #4545
    spacedesk Nicole
    Verwalter

    Hi @bbkrista,

    Based on spacedeskDiag.txt that you’ve sent, our diagnostics collection already created the 2021-11-20-172957-spacedeskRuntimeDiagnostics folder in C:\Users\Administration\Downloads\.
    Please send us this 2021-11-20-172957-spacedeskRuntimeDiagnostics folder (zipped) to further analyze the issue.

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