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May 5, 2022 at 8:34 am #7842
Thanks for sending the new diagnostic logs, unfortunately the DebugView log file is missing.
Please click the Download button beside the DebugView first before switching the Diagnostic Collection ON.
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app the shows black screen
– switch Diagnostic Collection OFF
– click Save All Information button