Home › Forums › spacedesk Discussions › Unable to connect from PC to laptop › Reply To: Unable to connect from PC to laptop
Thank you very much for sending the dxdiag.
1. Please send us the debug logs for the app crash using DebugView. Just follow the steps below:
– download DebugView app here: https://download.sysinternals.com/files/DebugView.zip
– extract the files from the zipped folder
– run the Dbgview.exe as Administrator
– make sure to only check the Capture -> Capture Win32 and Capture Events
– while DebugView is open, please run the spacedesk Windows 10 Viewer app and try to recreate the app crash issue
– you should find some “SA [xxxx:xxxx] …” traces in the DebugView, please save the logs and send it to us
2. Please also try with spacedesk Windows 7 Viewer app (desktop version 0.9.39) and check if you get the same app crash issue.