Home › Forums › spacedesk Discussions › Can’t connect device to computer, “Cannot detect any Primary Machine”. › Reply To: Can’t connect device to computer, “Cannot detect any Primary Machine”.
For further analysis, could you please send us the spacedesk diagnostic info of your primary machine?
Just open the spacedesk Driver Console -> Diagnostics, then click the “Save All Information” button.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.