Home Forums spacedesk Discussions 用usb连接会莫名其妙蓝屏

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  • #8485
    ouyangyinling
    Participant

    spacedesk是一个很好的软件,但是在usb连接的时候会有些问题,我在正常使用的时候没有问题,但突然就会蓝屏。

    • This topic was modified 4 months, 3 weeks ago by ouyangyinling. Reason: usb不兼容
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    #8486
    ouyangyinling
    Participant

    我不知道这是不是日志

    #8497
    spacedesk Lea
    Keymaster

    Hi @ouyangyinling,

    Thanks for sending the spacedeskDiag.txt file.
    For further analysis, could you also please send us the most recent dump files (*.dmp) of your BSOD with spacedesk which is located in C:\Windows\minidump folder.
    Please save the *.dmp files in one folder then right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #8526
    Er1c Ma
    Participant

    简洁的来说:还要转储文件(.dmp),你找一下(位置官方人员说了),然后打包成zip传上来

    #8696
    ouyangyinling
    Participant

    蓝屏的dmp文件

    #8697
    ouyangyinling
    Participant
    #8722
    spacedesk Lea
    Keymaster

    Hi @ouyangyinling,

    Thanks for sending your dump file.

    The problem seems to be the USB driver used by the mobile phone for USB Tethering. Please check the attached dump analysis.
    Can you check if there is maybe a newer version of this mobile phone USB driver and try to update?

    In some cases, when spacedesk is connected over USB tethering connection, the USB driver used by USB tethering network causes a BSOD crash.
    Please try to update the Windows USB driver via Windows Update.

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