Black Screen with Connected – Display Off

[FlyingAce63]

I need help. I can’t seem to get my iOS device or my laptop to connect to spacedesk consistently. I keep getting the black screen with “Connected – Display off” message. I did manage to get it to connect two or three times, but I can’t seem to repeat this. It’s a hit-and-miss, most of the time a miss. And when I did get it to connect, the touchscreen function wouldn’t work in MSFS 2020 (I’ve only used Spacedesk in MSFS).

I’ve watched YouTube videos and read several articles, and I’ve done all they suggested including:

– Disabling Virtual Desktop & Virtual Desktop Streamer
– Turning off IPV6
– Adding an exception for spacedeskconsole.exe and spacedeskservice.exe in my Bitdefender firewall
– Disabled my VPN
– Uninstalled and reinstalled the latest version of Windows 10 driver

Does anyone have any other suggestion that would make this problem go away once and for all? Any help would be greatly appreciated.

[spacedesk Lea]

Hi @flyingace63,

For Touchscreen issue on MSFS 2020:
We have a previous spacedesk users that verified that MS Flight Simulator does NOT support/recognize touchscreen input (in general not just in spacedesk).
And according to that user, it can only recognize mouse input from a remote display.

We can only suggest either of the following:
1. Use mouse touch which automatically activates on your second viewer connection.
Current spacedesk’s touchscreen only supports in first spacedesk display, so on your first viewer app just activate touch screen first, then connect a second viewer app where you can move your flight simulator app and try to send the mouse touch input from there.
2. Select relative touch input in your viewer app settings (the touch input will behave as mouse pad for your primary machine).

For the Connected – Display Off issue:
Did you check in the display settings if there’s a detached display?
If it’s just detached, just attach it by selecting Extend or Duplicate in Multiple displays dropdown menu.

If no detached display, please send us the diagnostic logs of the issue for further analysis.
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[FlyingAce63]

Ok, I did what you suggested and here’s the diagnostic folder. I hope you can figure this out for me. Thank you.

[FlyingAce63]

The upload failed because the zip file is 685Kb which is bigger than the 512Kb allowed

[spacedesk Lea]

Hi @flyingace63,
Please try to split the contents of the diagnostic logs into 2 folders, zip it and attach.

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