Home Forums spacedesk Discussions Bluescreen when connecting: driver_irql_not_less_or_equal

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  • Author
    Posts
  • #1916
    jw
    Participant

    Hi,
    i am running the driver (beta 1.0.10) on my Thinkpad.
    Connecting from the Android viewer does work.
    However, when trying to locally connect via HTML 5 viewer, I repeatedly get a bluescreen with the following error:
    “driver_irql_not_less_or_equal”.
    Please advice.
    Julian

    #1917
    spacedesk Lea
    Keymaster

    Hi @jw,
    Which web browser did you use for HTML5 connection?
    For further analysis, could you please send us the following:
    – run dxdiag.exe on your primary machine, click “Save All Information”, save the output file (dxdiag.txt) and send it to us
    – most recent dump file (*.dmp) of your BSOD with spacedesk which is located in C:\Windows\minidump folder.

    • This reply was modified 11 months, 4 weeks ago by spacedesk Lea.
    #1919
    jw
    Participant

    Hi Lea,
    can you provide me an email address where I can send these files to you?
    I don’t want to post the files here, as there might be private information contained.
    Regards,
    Julian

    #1925
    spacedesk Lea
    Keymaster

    Hi @jw,
    You can email us at AndroidApp@spacedesk.ph.

    #1927
    jw
    Participant

    Hi Lea,
    just sent the info to that eMail.
    Thanks in advance,
    Julian

    #1946
    spacedesk Lea
    Keymaster

    Hi @jw,
    Please try the latest spacedesk Driver v1.0.11 released on the website.
    The blue screen crash upon HTML5 viewer connect should be fixed on this version.

    Looking forward to your feedback.

    #1960
    jw
    Participant

    Hi Lea,
    I can confirm, that with v1.0.11 there is no Bluescreen when the checkbox “Remote control” is checked.
    BUT: remote control also does not work. When trying to click somewhere inside the viewer, nothing happens, except for that the cursor disapperars and Chrome tells me “Zum Einblenden des Cursors ESC drücken” (which translates to something like “press ESC to display the cursor”).

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    #1964
    spacedesk Lea
    Keymaster

    Hi @jw,
    Thanks for confirmation.
    As for the non working remote control, is videowall mode enabled?

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