Home Forums spacedesk Discussions Can Not Install

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  • #5519
    tcoyle
    Participant

    Application stopped connecting to Primary Server after installing latest version. Uninstalled spacedesk and now I am unable to re-install. Fails half way through.

    Log shows failure on:

    Call: 1/11/2022 16:40:12 Build: Jan 6 2022 13:57:30 v1029
    >>> SpacedeskSetupCustomAction::_tWinMain -preInstallCheck_W10
    >> ActionServiceUninstall spacedeskDisplayKmode
    ServiceManager::ServiceOpen OpenService failed! 1060 Service does not exist.
    ActionServiceUninstall: ServiceEnableAccess failed on spacedeskDisplayKmode!
    >> ActionServiceUninstall spacedeskDispKmode
    ServiceManager::ServiceOpen OpenService failed! 1060 Service does not exist.
    ActionServiceUninstall: ServiceEnableAccess failed on spacedeskDispKmode!
    >>> LegacySetupUninstall
    >> ActionServiceUninstall spacedeskService
    ServiceManager::ServiceOpen OpenService failed! 1060 Service does not exist.
    ActionServiceUninstall: ServiceEnableAccess failed on spacedeskService!
    >> ActionServiceUninstall spacedeskHookKmode
    ServiceManager::ServiceOpen OpenService failed! 1060 Service does not exist.
    ActionServiceUninstall: ServiceEnableAccess failed on spacedeskHookKmode!
    UtilRegistry::KeyDelete RegDeleteTree failed! 0x00000002 spacedeskService
    UtilRegistry::KeyDelete RegDeleteTree failed! 0x00000002 spacedeskHookKmode

    #5521
    spacedesk Nicole
    Keymaster

    Hi @tcoyle,

    For further analysis, please send us the following:
    – run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    #5532
    tcoyle
    Participant

    Will do

    #5544
    tcoyle
    Participant

    Here are the files

    Attachments:
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    #5694
    spacedesk Lea
    Keymaster

    Hi @tcoyle,
    Thanks for sending the setup log files.
    Could you please reboot your primary machine then try the most recent spacedesk Driver v1.0.31 from the website https://www.spacedesk.net/#download.
    If the same problem still persist please try the following steps:
    – go to https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d and download the troubleshooter program
    – run the MicrosoftProgram_Install_and_Uninstall.meta.diagcab, select Installing
    – select “Not listed” then paste the product code of the spacedesk_driver_Win_10_64_v1031_BETA.msi:{2640B056-E362-4D7E-8FFF-318BCBD16754}

    Then try again with the installer.

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