Home Forums spacedesk Discussions Can’t delete / re-download driver (server)

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  • #9132
    KiryhaVer
    Participant

    I tried to delete, but at a certain point the deletion stopped. Nothing happened when I clicked cancel deletion. After rebooting, the pc no longer shows up as installed. After that I started installing the current version 1.0.48. I was offered to replace the existing version. Upon acceptance, the installation stands in place at the moment with temporary files.

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    #9137
    spacedesk Lea
    Keymaster

    Hi @kiryhaver,
    For further analysis, could you please send us the following:
    – run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #9153
    KiryhaVer
    Participant

    Here.

    • This reply was modified 2 months ago by KiryhaVer.
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    #9158
    spacedesk Lea
    Keymaster

    Hi @kiryhaver,

    Thanks for sending the requested logs.

    It seems that uninstalling the old spacedesk HID driver is hanging.
    This is a known issue in our older version installer, as a work around, please try to manually uninstall the old spacedesk Driver version on your primary machine before installing the latest version.

    For assistance, please check Uninstall on Windows Primary Machine -> Manual Uninstall (Troubleshooting Only) chapter in the user manual. https://www.spacedesk.net/user-manual
    PS: Please make sure you do the Step 4: Uninstall spacedesk virtual HID Device (for Windows 10 only).

    #9165
    KiryhaVer
    Participant

    It worked. Thank you!

Viewing 5 posts - 1 through 4 (of 4 total)
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