Home Forums spacedesk Discussions Can’t rotate out of landscape mode

Viewing 12 posts - 1 through 11 (of 11 total)
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  • #11148
    dthomason
    Participant

    I have windows 10 and have iPad mini 2 and when I connect I am not able to change the rotation of the tablet. It’s stuck in landscape mode. The windows display setting to rotate the monitor is greyed out. I have auto rotation on inside the settings of spacedesk client on the iPad. Any help would appreciated.

    #11149
    dthomason
    Participant

    Here is screen shot showing it being rotated.

    #11150
    dthomason
    Participant

    Sorry picture is to big to upload.

    #11151
    spacedesk Lea
    Keymaster

    Hi @dthomason,

    For analysis, can you please upload again the image (just reduce the file size)?

    #11152
    dthomason
    Participant

    Yes here is the file.

    #11153
    dthomason
    Participant

    Still trying.

    #11154
    dthomason
    Participant

    Should be less than 512kb

    #11155
    dthomason
    Participant

    Lol got it sorry

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    #11157
    dthomason
    Participant

    So I am not able to rotate the iPad to portrait mode I have tried auto rotate in the spacedesk settings in the iPad and turn it off. Windows 10 is greyed out in the display options. So not sure what other options to try any help would be appreciated.

    #11158
    spacedesk Lea
    Keymaster

    Hi @dthomason,

    Thanks for sending the image.
    Aside from the auto-rotation in the spacedesk settings, did you also enable the auto rotation of your iPad in the device settings?

    For further analysis, could you please send us the diagnostic logs for this issue?
    Just follow the steps below:
    – open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the rotation issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #11161
    dthomason
    Participant

    Here is the file you requested thanks for the help.

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    #11164
    spacedesk Lea
    Keymaster

    Hi @dthomason,

    Thank you very much for sending the diagnostic logs.
    We are currently analyzing it.
    However, the diagnostic files collected are missing some files (e.g. spacedeskDiag.txt, *.etl files) which we also need for analysis.
    Could you please double check or maybe try again?

Viewing 12 posts - 1 through 11 (of 11 total)
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