Home Forums spacedesk Discussions cant update new version of spacedesk

Viewing 6 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #6944
    09hjoesk
    Participant

    hi i have the problem that spacedesk wont update on my pc it just stopt rigth at the start

    #6949
    spacedesk Lea
    Keymaster

    Hi @09hjoesk,
    For further analysis, could you please send us the following:
    – run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #6957
    09hjoesk
    Participant

    here are the files requested

    Attachments:
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    #6959
    09hjoesk
    Participant

    hi so what do i do now?
    because im kinda comfused

    #6963
    spacedesk Lea
    Keymaster

    Hi @09hjoesk,
    Thank you very much for sending the requested logs.
    Based on the setup logs, the uninstallation for spacedesk virtual HID device is hanging.
    This is a known issue in that old installer version which we already fixed in the most recent version.
    To solve this on your machine, please manually uninstall the spacedesk virtual HID device in Device Manager.

    – open Device Manager by running “devmgmt.msc”
    – click View tab -> Devices by connection
    – scroll down and find spacedesk virtual HID Device
    – expand first the spacedesk virtual HID Device and right-click “Uninstall device” each devices underneath it
    – then right-click “Uninstall device” the spacedesk virtual HID Device

    Then try again to update with the latest spacedesk installer (v1037).

    For assistance, please also check the Uninstall on Windows Primary Machine -> Manual Uninstall (Troubleshooting Only)

    User manual

    #6975
    09hjoesk
    Participant

    thanks for the help it worked 🙂

Viewing 6 posts - 1 through 5 (of 5 total)
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