Home Forums spacedesk Discussions Client disconnects and freezes PC

Viewing 15 posts - 1 through 15 (of 22 total)
  • Author
    Posts
  • #10870
    Dmanz56
    Participant

    So I have this intermittent problem where the client (Android Tablet) disconnects and cannot reconnect. Shortly thereafter my PC freezes and any attempt to move the mouse causes the PC to beep like morse code but I can’t do anything other than a hard reset. All peripherals cease to work. No keyboard, mouse or anything else. This is very annoying and likely not very good for the PC. Any advice?

    I did try and run a diagnostic file after a re-boot but I don’t know if they are going to show the prior shutdown event or just the current status which is fine after a re-start.

    • This topic was modified 2 months, 1 week ago by Dmanz56.
    #10880
    spacedesk Lea
    Keymaster

    Hi @dmanz56,

    Does it only happen upon spacedesk client disconnect?
    What is the current client screen resolution?
    What is the network connection type between your server and spacedesk client? WiFi? Wifi Direct? USB tethering?

    For further analysis, please send us the diagnostic files of your primary machine.
    Just open the spacedesk Driver Console -> Diagnostics, then click the “Save All Information” button.
    Note: NO NEED to switch the Diagnostic Collection ON/OFF.

    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #10883
    Dmanz56
    Participant

    Hi Lea, thank you for your reply.

    Yes, the PC lockup only happens right after the uninitiated disconnect from the Primary Server and it always happens when I’m using it with MSFS 2020 Flight Simulator. I’m using it with another program called Air Manager which allows me to emulate a radio panel from the aircraft I’m flying.

    Screen Resolution is set to: Use native android device resolution (which is 1920×1200)
    Network connection is Wifi.

    Diagnostics file as captured after re-boot from yesterday’s crash is attached.

    I look forward to your reply.

    Attachments:
    You must be logged in to view attached files.
    #10901
    spacedesk Lea
    Keymaster

    Hi @dmanz56,

    Thank you very much for the feedback.

    Have you tried without MSFS Flight Simulator + Air Manager running?
    If not yet, please try and let us know your result.

    #10902
    Dmanz56
    Participant

    Yes, I have run the app for several hours while the PC was just idle or I was doing other tasks and never experienced the loss of connection. It doesn’t always happen even with MSFS and Air Manager running as today I did two separate flight sessions of 2-3 hours and did not lose connection. But when it does happen, it is always while running MSFS and Air Manager.

    #11036
    Dmanz56
    Participant

    So am I simply to assume there’s nothing more to be done and that I will not be able to run this app with MSFS2020 and Air Manager, which by the way is the only reason I need it. It just crashed my PC again after an hour and a half in the sim.

    • This reply was modified 2 months ago by Dmanz56.
    #11055
    spacedesk Lea
    Keymaster

    Hi @dmanz56,

    Can you please check if there’s a dump file/s (*.dmp) for the recent crash in the following directories and send it to us:
    – C:\Windows\Minidump
    – C:\ProgramData\Microsoft\WDF

    #11067
    Dmanz56
    Participant

    Lea,
    There is no -C:\Windows\Minidump file (or folder)
    There is a folder – C:\ProgramData\Microsoft\WDF but it is empty.

    I’ve had a couple of restarts since the last crash so maybe they’ve been reset. I really hope we can get to the cause of this because it will keep me from using the app if we can’t, and I really enjoy it when it works properly.

    Thanks,
    Dan

    #11068
    Dmanz56
    Participant

    Did the previous files I sent you give you any indication of the problem?

    #11081
    spacedesk Lea
    Keymaster

    Hi @dmanz56,

    Strange.. if it’s a system crash there’s should be a dump file in C:\Windows\Minidump or a C:\Windows\MEMORY.dmp.
    If it’s a user mode driver crash there should be a dump file/s in C:\ProgramData\Microsoft\WDF.
    Dump files are automatically generated and will not be deleted unless users manually deleted it.

    In the diagnostics you sent, I only noticed a recurring application crash of Pilot2ATC_2021.exe
    Maybe this is the one crashing upon spacedesk disconnect and causes the PC to freeze.
    Have tried waiting for the freeze? Maybe it can recover after a few minutes?

    #11088
    Dmanz56
    Participant

    Lea,
    Thank you for your reply. I have not tried waiting for the freeze to recover on its own. I will give it several minutes next time. Pilot2ATC has been problematic for me ever since I first installed it. It is full of bugs and the developer is constantly updating it but it always has issues. Unfortunately there is not much available to replace it or I would. On the other hand, it is not absolutely necessary to run in my sim so I may try several sessions going forward without using it and see how it goes. I appreciate your efforts to help troubleshoot this problem.

    #11096
    Dmanz56
    Participant

    Lea,
    After re-reading your last post I went back and found a Windows MEMORY.DMP file but it is too large to attach at 1.35gb. and even zipped it’s 215mb. But I can’t find a minidump file as you asked for originally and although there is a Windows/WDF folder, it is empty as I noted above.

    #11112
    spacedesk Lea
    Keymaster

    What is the timestamp of the current MEMORY.DMP in your machine? Can you verify if the current timestamp of the dump matches the time when you last encounter the system crash upon spacedesk disconnect?

    Can you maybe split the compressed folder into multiple parts? Or maybe upload it in dropbox or any cloud storage app which you can share the link so we can download it on our side?

    #11117
    Dmanz56
    Participant

    Lea,
    I was unable to even open the file but after messing with some permissions settings I finally got it open using Notepad++ but it is mostly just a bunch of strange characters with a small amount of legible text mixed in. I’ve attached a few screenshots to see if this is what you would expect.

    I don’t use cloud storage and splitting this up into multiple files seems like an act of futility. I’m trying to figure out why I don’t have the minidump folder and if I can create this folder maybe I’ll wait until I have this crash event again and then get back to you. I ran a flight of about 2 hours yesterday with no disconnect issues but that is not uncommon. It happens randomly and sometimes I won’t have the problem for several sessions and then it will happen.

    If you think the file which I’ve sent the screenshots of is going to help troubleshoot I’d be willing to try and break-up the entire thing and send it to you.

    Attachments:
    You must be logged in to view attached files.
    #11129
    spacedesk Lea
    Keymaster

    Windows dump files cannot be opened using a simple text editor app, you have to use a specific tool like WinDbg (a debugging tools for Windows) to show the content of the dump file and for us to analyze it.

Viewing 15 posts - 1 through 15 (of 22 total)
  • You must be logged in to reply to this topic.