Home Forums spacedesk Discussions Connected display – off

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  • #2311
    KroshOld
    Participant

    I wanted to connect the laptop as a second monitor, but when connected, it writes ‘connected display off’. I tried to do the opposite, the main computer connects perfectly to the laptop and works as a second monitor. Can you tell me how I can fix this?

    #2332
    spacedesk Lea
    Keymaster

    Hi @kroshold,
    Did you notice any error notification on your main computer?
    Do you maybe have splashtop software installed on your main computer?
    If yes, just uninstall the “Virtual Display driver” on Splashtop Wired XDisplay Agent window -> Advanced option.

    For further analysis, could you please run dxdiag.exe on your primary machine, click “Save All Information”, then attach the output file (dxdiag.txt) on your next reply.

    #2335
    KroshOld
    Participant

    SplashTop was installed, but I deleted this program and all its drivers. Attached below dxdiag.txt

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    #2340
    spacedesk Lea
    Keymaster

    Hi @kroshold,

    Thanks for the feedback.
    1. Do you have Nvidia ShadowPlay/screen recording/instant replay or Game Overlay settings enabled?
    If yes, please disable it then switch server OFF-> ON then try again to reconnect.

    2. If #1, did not help, please try to reinstall spacedesk Driver v1.0.14 then try again to connect.

    If problem still persist, please download the spacedesk diagnostic script here, then extract it.
    https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0

    Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
    This script will start a debug view app to capture spacedesk debug traces.
    On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
    After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
    Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    #3352
    KroshOld
    Participant

    thanks. Disabling instant replay helped me

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