Home Forums spacedesk Discussions Connected – Display Off

Viewing 13 posts - 16 through 27 (of 27 total)
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  • #1865
    spacedesk Lea
    Keymaster

    Hi @angels11_6,
    Thanks for the info.
    To verify if any OSBase is already removed on your machine, could you please run Command Prompt as admin, then type the command below to check if the any OSBase driver present in your system and if the status is Stopped or Running.

    sc query ddmgr
    sc query ddkmd

    If you get the status Stopped or Running please follow it up with commands:

    sc delete ddmgr
    sc delete ddkmd

    Then reboot your primary machine, then try again with spacedesk.

    #1889
    angels11_6
    Participant

    Thanks for your suggestion – that worked!
    Now just have to calibrate the screens… if I have issues doing that, I’ll come back to you.

    Thanks so much for your help.

    #1892
    spacedesk Lea
    Keymaster

    Hi @angels11_6, glad to hear that it worked.

    #3966
    egscherbackov
    Participant

    Hi, I downloaded WiredDisplay before but then removed it. Today I downloaded spacedesk and got an error “display off” (there are no drivers from WiredDisplay in the device manager) please help to solve the problem as soon as possible

    #3971
    itamax2073
    Participant

    @egscherbackov
    You have to uninstall, remove all traces of WiredDisplay from tablet devices, smartphones etc etc and from the computer
    Are two programs that conflict with one disabling the other from functioning

    • This reply was modified 1 week, 4 days ago by itamax2073.
    #3973
    egscherbackov
    Participant

    I have already deleted them, they are not in the list of video adapters, but I still get an error

    #3974
    egscherbackov
    Participant

    @itamax2073 I have already deleted them, they are not in the list of video adapters, but I still get an error(

    #3975
    itamax2073
    Participant

    @egscherbackov
    In my opinion you have some traces left on your PC
    of the previous program I always use revo uninstaller for deep cleaning
    Currently I have no problem with the PC driver version 1.0.18 and the app version 0.9.81. Everything works perfectly
    Try remove spacedesk re-install the previous program
    And uninstall it again with REVO Uninistaller once uninstalled do a deep scan and delete all the files that come your way
    Reboot your pc and install spacedesk from scratch

    #3987
    spacedesk Lea
    Keymaster

    Hi @egscherbackov,
    To further analyze this issue, please download the spacedesk diagnostic script here, then extract it.
    https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0

    Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
    This script will start a debug view app to capture spacedesk debug traces.
    On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
    After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
    Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    #4132
    POLSKI_KRZAK
    Participant

    hello has the same problem I am sending diagnostics

    Attachments:
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    #4136
    spacedesk Lea
    Keymaster

    Hi @polski_krzak,
    Based on the debugview log, spacedesk detected an incompatible display hook driver on your primary machine (e.g. splashtop/duet display/fresco).
    If you have any of these software installed on your primary machine, please uninstall it then reboot before connecting a spacedesk viewer.

    #4153
    derrick
    Participant

    Hi support,

    I have the same issue. it works normal a few mins. after that the apps is hang. I cannot succeed to use it again and it always show connected -Display off
    Attached the diagnostic log

    Thanks,
    Derrick

    Attachments:
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    #4159
    POLSKI_KRZAK
    Participant

    @lea
    does not work do you have any other ideas?

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