August 18, 2021 at 2:54 am #1865
Thanks for the info.
To verify if any OSBase is already removed on your machine, could you please run Command Prompt as admin, then type the command below to check if the any OSBase driver present in your system and if the status is Stopped or Running.
sc query ddmgr
sc query ddkmd
If you get the status Stopped or Running please follow it up with commands:
sc delete ddmgr
sc delete ddkmd
Then reboot your primary machine, then try again with spacedesk.August 19, 2021 at 7:17 am #1889angels11_6Participant
Thanks for your suggestion – that worked!
Now just have to calibrate the screens… if I have issues doing that, I’ll come back to you.
Thanks so much for your help.August 19, 2021 at 7:52 am #1892October 16, 2021 at 5:50 pm #3966
Hi, I downloaded WiredDisplay before but then removed it. Today I downloaded spacedesk and got an error “display off” (there are no drivers from WiredDisplay in the device manager) please help to solve the problem as soon as possibleOctober 17, 2021 at 10:06 am #3971itamax2073ParticipantOctober 17, 2021 at 10:10 am #3973
I have already deleted them, they are not in the list of video adapters, but I still get an errorOctober 17, 2021 at 10:12 am #3974
@itamax2073 I have already deleted them, they are not in the list of video adapters, but I still get an error(October 17, 2021 at 10:49 am #3975itamax2073Participant
In my opinion you have some traces left on your PC
of the previous program I always use revo uninstaller for deep cleaning
Currently I have no problem with the PC driver version 1.0.18 and the app version 0.9.81. Everything works perfectly
Try remove spacedesk re-install the previous program
And uninstall it again with REVO Uninistaller once uninstalled do a deep scan and delete all the files that come your way
Reboot your pc and install spacedesk from scratchOctober 18, 2021 at 5:40 am #3987
To further analyze this issue, please download the spacedesk diagnostic script here, then extract it.
Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.October 27, 2021 at 2:37 pm #4132POLSKI_KRZAKParticipant
hello has the same problem I am sending diagnostics
Attachments:You must be logged in to view attached files.October 28, 2021 at 1:49 am #4136
Based on the debugview log, spacedesk detected an incompatible display hook driver on your primary machine (e.g. splashtop/duet display/fresco).
If you have any of these software installed on your primary machine, please uninstall it then reboot before connecting a spacedesk viewer.October 28, 2021 at 8:20 am #4153derrickParticipant
I have the same issue. it works normal a few mins. after that the apps is hang. I cannot succeed to use it again and it always show connected -Display off
Attached the diagnostic log
Attachments:You must be logged in to view attached files.October 28, 2021 at 3:01 pm #4159
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