Home Forums spacedesk Discussions display connected, but no image

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  • #11608
    nerals
    Participant

    display is connected but i dont have image. Virtual monitor driver is uninstalled

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    #11636
    spacedesk Lea
    Keymaster

    Hi @nerals,

    Thanks for sending the diagnostic logs.
    However, it is still missing some log files e.g. DebugView.log file.
    Please follow the steps below and send us the updated logs:
    – open spacedesk Driver Console -> Diagnostics
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    By the way, we just released a new spacedesk Driver v1.0.54, please try it.

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