Home Forums spacedesk Discussions Error 2-5

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  • #4842
    Kolec_
    Participant

    I tried to connect my phone to my laptop.

    Disconnected by server error
    Error Code: 2-5
    Error Info: 0-5
    Connected time: 00:00:01

    #4852
    spacedesk Lea
    Keymaster

    Hi @kolec_,
    Could you please send us the diagnostic logs for this issue?
    – click the spacedesk icon on your task bar’s notification area to open the spacedesk Driver Console window
    – select the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON
    – try connect your viewer app and reproduce the issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    #4972
    Kolec_
    Participant

    Here is diagnostic file.

    Attachments:
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    #4979
    spacedesk Lea
    Keymaster

    Hi @kolec_,
    Thanks for sending the diagnostic logs, but unfortunately there are important log files that are missing (e.g. spacedeskDiag.txt, DebugView.log, spacedeskSetup.log..etc).
    Are you using the most recent spacedesk Driver v1.0.24?
    Could you please check for this file: C:\Users\Public\Downloads\DebugView.log.
    If you can find it there, please send it to us.
    Or if you can try again with the collection steps and able to collect the necessary logs, that would be helpful.

    #4983
    Kolec_
    Participant

    I am using version 1.0.24, but I forgot to wait befor compressing and sending files. Here is every file.

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    #4986
    Kolec_
    Participant

    I can’t find DebugView.log

    #4987
    Kolec_
    Participant

    Is this file ok?

    #4988
    Kolec_
    Participant

    .

    #4989
    Kolec_
    Participant

    ..

    #4990
    Kolec_
    Participant

    I couldn’t send so I’m sending everything.

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    #4995
    spacedesk Lea
    Keymaster

    Hi @kolec_,

    Thanks for sending the complete diagnotic logs.

    splashtop Windows 7 legacy WDDM driver (lci_proxywddm) is still installed on your Primary Machine.
    splashtop Wired XDisplay seems to leave garbage behind.
    splashtop Wired XDisplay seems to fail uninstalling their Windows 7 legacy WDDM driver on Windows 10.

    Funny: Why does splashtop WiredXDisplay even install such a broken Windows 7 legacy WDDM driver on Windows 10 in the first place? Their own product isn’t even using it…

    To remove this left behind splashtop Windows 7 legacy driver on Windows 10, just run Command Prompt as Administrator then type the command:
    sc delete lci_proxywddm press enter
    Then reboot your primary machine and try again with spacedesk.

    #5003
    Kolec_
    Participant

    Thanks. It works now.

Viewing 12 posts - 1 through 11 (of 11 total)
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