Home Forums spacedesk Discussions Error 2-5

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  • #4737
    Laxuur
    Participant

    Hello there, i hope you are having a great day.
    Today i tried installing spacedesk, but i get the error 2-5 info: 0-5, i dont have splashtop xdisplay installed and i have dxdiag file right below.

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    #4740
    spacedesk Lea
    Keymaster

    Hi @laxuur,
    Based on your dxdiag info, you still have an outdated AMD graphics adapter.
    Could you please try to update it first through https://www.amd.com/en/support, then try again with spacedesk.
    Looking forward to your feedback.

    #4783
    Laxuur
    Participant

    Hello Lea, thank you for responding, and for taking the time.
    Ihave downladed the amd software, but actually it sais I am updated so i dont know what to do, asoil i have teamviewer installed if that is the problem. Thank you and good day to you ;).

    #4785
    spacedesk Lea
    Keymaster

    Hi @laxuur,

    Thanks for the feedback.
    Could you please send us the diagnostic logs to further analyze this issue.
    Please follow the steps below:
    – open the spacedesk Console window by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – check “with Debug view” box
    – click START Collecting Logs button
    – connect your viewer app and reproduce the issue
    – click STOP Collecting Logs button
    – click Save All Information button
    Please take note that saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected, just right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    #4846
    Laxuur
    Participant

    Hello sorry i forgot to do it i didn’t have acces to my pc for a bit, the file is attached below and thank’s for responding

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    #4850
    spacedesk Lea
    Keymaster

    Hi @laxuur,
    Thanks for sending the diagnostic logs.
    Based on the logs, you still have the splashtop display hook driver (lci_proxywddm) on your machine.
    To remove this please run Command Prompt as Administrator, then type the command:
    sc delete lci_proxywddm press enter
    Reboot your primary machine then try again with spacedesk.

    • This reply was modified 7 months, 3 weeks ago by spacedesk Lea.
    #4946
    Laxuur
    Participant

    Hello, thank you for responding, I will try this when I get home, and if it works it would be awesome and because i know you are competent, is there a way where we can note the forum ?

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