Home Forums spacedesk Discussions Error 8 “This Driver needs to be reinstalled”

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  • #2195
    Chaos_02
    Participant

    I’m trying to use SpaceDesk on my Main PC and it has worked before but after countless tries to reinstall it I just get “unplugged” devices or Detached Desktops.
    Checking in Windows device manager shows me Error Code 8 When a device is connected, scrolling to Installation errors in the Details Tab shows
    1. Treiber ist für diese Plattform nicht vorgesehen.
    (Driver is not intended for this platform.)
    2. E0000234
    I dont know what to do anymore, the PC is being picked up by all clients, I just can’t put it into duplicating or extending the display and it shows this exclamation mark in device manager.

    #2199
    spacedesk Lea
    Keymaster

    Hi @chaos_02,
    For further analysis, could you please send us the following:
    – run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    #2210
    Chaos_02
    Participant

    All Three attached, thanks for fast reply!

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    #2212
    Chaos_02
    Participant

    “.xml and .log filetype not permitted” :/

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    #2216
    Chaos_02
    Participant

    “setupapi.dev_.log_.txt: File exceeds allowed file size.” >:(

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    #2223
    spacedesk Lea
    Keymaster

    Hi @chaos_02,

    Thanks for sending the requested files.
    Which device has the error code 8?
    Could you please send us the screenshot of this device with error code?

    #2257
    Chaos_02
    Participant

    Screenshot here
    Also I’ve seemed to misread the 18 as 8 or it has changed since the last time…

    #2322
    spacedesk Lea
    Keymaster

    Hi @chaos_02,
    Thanks for the screenshot.
    Could you please try to uninstall spacedesk completely, then reboot your primary machine.
    After reboot please install the latest spacedesk Driver v1.0.14 from our website https://www.spacedesk.net/.

    #2343
    Chaos_02
    Participant

    just done that, still unplugged even when trying to switch to display extend mode.

    Device Manager says

    Dieses Gerät ist nicht richtig konfiguriert. (Code 1)

    Treiber ist für diese Plattform nicht vorgesehen.

    Klicken Sie auf “Treiber aktualisieren”, um einen Treiber für dieses Gerät zu finden.

    and
    Treiber ist für diese Plattform nicht vorgesehen.
    E0000234
    in Installation error property in Details of Display Device.

    same (new) files as requested before are attached.

    I do have a Valve Index VR Headset attached to my RX480 card, could that be a problem?

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    #3408
    spacedesk Lea
    Keymaster

    Hi @chaos_02,
    Can you quickly try without the Valve Index VR Headset attached ?

    #3417
    Chaos_02
    Participant

    same thing, code 18, E0000234, Treiber ist für diese Plattform nicht vorgesehen.

    #3422
    spacedesk Lea
    Keymaster

    Hi @chaos_02,

    Could you please try the following steps:
    1. Uninstall spacedesk Driver and reboot
    2. Run regedit
    3. Go to: HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows
    4. Backup/Export the Windows reg folder
    5. Right click on Windows folder and select Permissions…
    6. Here check the Full Control permission for Your user under Allow option. Click Apply > OK to save changes.
    7. Delete these following registry under HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows
    8. Reboot
    9. Reinstall spacedesk then try again to connect

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