Home Forums spacedesk Discussions Error: Connected – Display OFF

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  • #9048
    karoku9
    Participant

    Hi, is been for a week since I installed the app, and on the first day, it appears to work perfectly. But now, when I try to connect the client to the server, appears this error.
    I’ve also already created a log.

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    #9070
    spacedesk Lea
    Keymaster

    Hi @karoku9,

    Thank you very much for sending the diagnostic logs.

    It seems that you have a Virtual Desktop (from https://www.vrdesktop.net/) installed in your primary machine.
    This software seems to have incompatibility issue with spacedesk.
    We were able to reproduce the same Display Off issue after installing the Virtual Desktop then reboot.

    Please try this workaround steps to make it work with spacedesk:
    – open device manager in your primary machine
    – go to Display adapters and right-click Enable device the “Virtual Desktop Monitor”
    – open spacedesk Driver Console then switch the spacedesk SERVER OFF-ON

    If the steps above did not help, the only option is to uninstall the Virtual Desktop app then reboot your primary machine.

    By the way, please also update to latest spacedesk Driver v1.0.47 which is now available on our website https://www.spacedesk.net/.

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