Failed to install new version

[Switchplay7149]

Yes, it says when I installed the Spacedesk TREIBER. But I want to ask you again if this process does not affect the other programs, because I have unlocked an office program with an office license and it would otherwise be critical if suddenly the program disappears or otherwise.

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[Switchplay7149]

*when I installed the Spacedesk DRIVER

[spacedesk Lea]

I see.. unfortunately, once you restore to the point before spacedesk installation, the recently installed office will be deleted too..

[Switchplay7149]

Ok, I have done that. When it was executed, after minutes I got this error message in German. It says that the system restore did not run successfully and the computer’s system files and settings were not changed, so it did not work. The details of the failure were that the file could not be extracted from the restore point and that there was an unknown error in the system restore. I searched for the error code (0x8007045b) and as a workaround they said to follow the steps on the page (https://learn.microsoft.com/de-de/troubleshoot/windows-client/backup-and-storage/system-restore-fail-error-0x8007045b) to restart Windows RE. This should fix the problem and I can run System Restore without any problems. However, I cannot get into the Recovery Environment. Have tried numerous methods (https://www.ubackup.com/windows-11/windows-11-recovery-environment.html) except the last two to get into RE, all of which have failed. Do you have any idea what I should do in the idea?

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[Switchplay7149]

Ok, I have done that. When it was executed, after minutes I got this error message in German. It says that the system restore did not run successfully and the computer’s system files and settings were not changed, so it did not work. The details of the failure were that the file could not be extracted from the restore point and that there was an unknown error in the system restore. I searched for the error code (0x8007045b) and as a workaround they said to follow the steps on the page (https://learn.microsoft.com/de-de/troubleshoot/windows-client/backup-and-storage/system-restore-fail-error-0x8007045b) to restart Windows RE. This should fix the problem and I can run System Restore without any problems. However, I cannot get into the Recovery Environment. Have tried numerous methods (https://www.ubackup.com/windows-11/windows-11-recovery-environment.html) except the last two to get into RE, all of which have failed. Do you have any idea what I should do in the idea?

Translated with http://www.DeepL.com/Translator (free version)

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[spacedesk Lea]

Hi @switchplay7149,

I see.. looks like System Restore point is broken.

Next to try:
– Run “regedit” on your primary machine
– go to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Classes
\Installer\Products\325F9F2F024C6954BB7A89B74FE05538
– then right-click the “325F9F2F024C6954BB7A89B74FE05538” registry key, select “Export”
– Save the exported *.reg file in a folder then zipped it and send it to us.

Using the last spacedeskmsi_trace.txt you sent, is “spacedesk_driver_Win_10_64_v1050_BETA.msi” still in C:\Users\christian.ertl\Downloads\spacedeskMsiTraceGenerate folder?

• This reply was modified 3 months ago by spacedesk Lea.
• This reply was modified 3 months ago by spacedesk Lea.
• This reply was modified 3 months ago by spacedesk Lea.

[Switchplay7149]

Okay, I’ve done it, Lea. Here is the zip file

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[spacedesk Lea]

Hi @switchplay7149,

Thanks for sending the reg file.
Please follow the steps below:
– Go to C:\Users\christian.ertl\AppData\Roaming\BetterDiscord\plugins and copy the spacedesk_driver_Win_10_64_v1050_BETA.msi there.

– Extract the *.reg file inside the regedit-data-modified.zip which I attached, double click it to merge in your registry.
It’s the same reg file you sent I just added “PackageName” and set it to “spacedesk_driver_Win_10_64_v1050_BETA.msi” in
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer
\Products\325F9F2F024C6954BB7A89B74FE05538\SourceList

– Then go back to C:\Users\christian.ertl\Downloads\spacedeskMsiTraceGenerate where spacedesk_driver_Win_10_64_v1050_BETA.msi is located and right-click the get_trace.bat and run as Administrator.

– If the “Remove” button is available please try to click it.
Otherwise, proceed with installation, then run again the msi and uninstall it via “Remove”.

-If it still fails, please send us the updated spacedeskmsi_trace file.

• This reply was modified 3 months ago by spacedesk Lea.

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[Switchplay7149]

It worked! Thank you Lea for your support. I rarely contact the support when it comes to such things, as I can usually solve them myself. Sorry for the inconvenience, it took a long time xD

[Switchplay7149]

… … can you delete the answer from me or the picture, you can see the IP of my WLAN router
I have not paid attention to that now

[spacedesk Lea]

Hi @switchplay7149,
Good to hear that it worked.
In case you encounter any issues with spacedesk just let us know.
We are always glad to receive user feedback.

OK, I deleted your previous screenshot.

• This reply was modified 3 months ago by spacedesk Lea.

[Switchplay7149]

All right, thanks

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