Home Forums spacedesk Discussions Fehler bei Installation unter WIN 10 64bit

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  • #8144
    Tableter
    Participant

    Hallo zusammen,

    die Installation kann nicht durchgeführt werden.
    Es treten zwei Fehlermeldungen auf

    Vielen Dank für Ihre Hilfe

    mfG
    Gert

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    #8156
    spacedesk Lea
    Keymaster

    Hi @tableter,

    For further analysis, could you please send us the following:
    – run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #8175
    Tableter
    Participant

    Hi Lea, it seems that my replies were not sent.
    So I try now without the attachment and then the attachment extra

    Many Thanks
    Gert

    #8176
    Tableter
    Participant

    Now the zip and if that doesn’t work the individual files, sorry

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    #8183
    spacedesk Lea
    Keymaster

    Hi @tableter,
    Thank you very much for sending the requested files.
    However, the spacedeskSetup.log file is missing.
    We have checked the setupapi.dev.log file and unfortunately it does not contain spacedesk install traces.

    Could you please send the following additional files:
    – C:\Users\Public\spacedeskSetup.log file
    – C:\WINDOWS\inf\setupapi.app.log file
    – spacedeskmsi_trace.txt (please follow the steps below on how to generate spacedeskmsi_trace.txt)

    To generate spacedeskmsi_trace.txt:
    – please download the spacedeskMsiTraceGenerate.zip here:
    https://www.dropbox.com/s/vr17lj6n63k52rh/2022_spacedeskMsiTraceGenerate.zip?dl=0
    – extract the zip file
    – copy the most recent spacedesk msi installer inside the folder, then click the get_trace.bat
    – the script will prompt you to enter the msi file name then press enter
    – it will run the spacedesk installer until you encounter the error
    – then send the spacedeskmsi_trace.txt generated inside the folder

    #8199
    Tableter
    Participant

    Hello Lea,

    I followed the instructions exactly.
    After the script has started and the file name has been entered
    comes the WIndows Installer window.
    If you then press any key, the prompt closes and nothing happens. The log files are not there either.

    By the way, Windows does not block any app this time.

    I use this file:
    spacedesk_driver_Win_10_64_v1042_BETA.msi

    Seems more complicated…
    Thanks for the support
    Gert

    #8201
    spacedesk Lea
    Keymaster

    After the script has started and the file name has been entered
    comes the WIndows Installer window.
    If you then press any key, the prompt closes and nothing happens. The log files are not there either.

    Once you enter the msi file name, the script will launch the spacedesk windows installer.
    You can now close the command prompt window, then proceed with the installer window by clicking “Next” and so on until the error message show up.
    While msi installer is running, spacedeskmsi_trace.txt should be generated.

    #8222
    Tableter
    Participant

    Unfortunately nothing happens.
    I almost doubted myself then.

    Then I ran the procedure on my desktop PC: no problem
    After entering the name of the msi file, the installation begins immediately and
    the text file is saved. But unfortunately I don’t need that.

    I would like to install spacedesk on my CSL Tablet PC HD (Windows 10 Pro),
    so I can use an older Android tablet as a 2nd screen.
    That’s the only way you can do something outdoors.
    The Panther Tab brings the brightness not here.

    It may not be possible to install this on the Panther Tab,
    even though Windows 10 Pro 64bit is running on it and can be used like a desktop PC.

    Thank you for the patient help.
    Gert

    #8223
    spacedesk Lea
    Keymaster

    Hi @tableter,
    I see.. so the installation worked? no more error message?

    As for the Panther Tab, make sure the Windows 10 tablet meets the system requirements before installing spacedesk.
    You can check the system requirements for spacedesk in our user manual https://www.spacedesk.net/user-manual/.

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