June 24, 2022 at 1:21 am #8369
I would like to project my Windows10 screen to Ipad Air2. I turn on the hotspot on my PC and let my Ipad air 2 connect to that WLAN. I can find my PC on the Ipad app. However, when I click connection to PC, it says ‘connection display off’. And there is a black screen on my iPad. Spacedesk software version on PC is 1.0.42 and on IPAD is 1.0.44. The log file is attached. Can you help me why there is a connection but not a display?June 24, 2022 at 5:11 am #8373
Thanks for sending the diagnostic logs.
However, we also need the DebugView log file. Could you please run again the diagnostics with the steps below:
– open the spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your viewer app and reproduce the display off issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.June 24, 2022 at 6:51 pm #8389
Thanks for your replying. I put all log files including the debugview in the attachmentJune 27, 2022 at 11:46 am #8404
Thanks for the logs.
We are currently checking the debug view logs.
Did you recreate the display off issue in between switching the diagnostics ON-OFF?
Can you also maybe try with Videowall OFF?June 27, 2022 at 10:56 pm #8408
Thanks for your reply. Either I turn on or turn off the diagnostics, the same error ‘connected, display off’ shows up. Moreover, I tried to turn off Videowall and it still gives me the same error. The debug log without Videowall is in the attachment.June 28, 2022 at 8:37 am #8410
Thanks for the updated diagnostic logs.
Based on the debug view logs, there’s no indication of viewer/client connection.
Could you please check the display settings on your primary machine if there’s a detached display while iOS Viewer is showing the display off status?
If there’s a detached display, just attach it by switching to Extension/Mirror mode.
If there’s no detached display, can you please quickly try connecting using spacedesk HTML5 Viewer from your iPad device.
Just open a web browser (e.g. Safari or Google Chrome), then navigate to http://viewer.spacedesk.net/ and try to connect to the IP address of your primary machine.
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