Home Forums spacedesk Discussions I can not update or uninstall

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  • #4161
    agemo
    Participant

    On windows11

    When I tried to update the software, I got an error and could not proceed.
    I also tried uninstalling the software, but the same error prevented me from proceeding.
    The software is also unusable now.

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    #4171
    spacedesk Lea
    Keymaster

    Hi @agemo,
    For further analysis, could you please send us the following:
    – run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    #4175
    agemo
    Participant

    Hi
    Thanks for the reply.
    Please check the attachments.
    Best regards.

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    #4209
    spacedesk Lea
    Keymaster

    Hi @agemo,
    Thanks for sending the requested files.
    Did you upgrade to Windows 11 while you have spacedesk driver already installed on your primary machine?

    Based on the setup log, you are trying to install/uninstall an older spacedesk Driver v1.0.6? Is that right?
    Could you please try to uninistall via Troubleshooting tool from Microsoft?
    Just download the troubleshooter tool here: https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

    If spacedesk is not on the program list, just select “Not Listed” then paste the product code of current spacedesk version on your machine:
    spacedesk_driver_Win_10_64_v106_BETA.msi:{ACBF712E-641A-4E6C-BA06-67019D920FAA}

    #4279
    agemo
    Participant

    I could uninstall via Troubleshooting tool from Microsoft.(from lists)
    but
    The same error message appears during installation, so I cannot install it yet.

    I’ve been using an older version of the software since windows 10.

    #4280
    spacedesk Lea
    Keymaster

    Thanks for the feedback. Could you please send us an updated logs?
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Which older version is working on your side? Is it the v1.0.6?

    #4291
    agemo
    Participant

    Hi.
    I don’t remember the previous version.

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