Home Forums spacedesk Discussions I can’t install spacedesk 1.0.35

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  • #6417
    hacchan
    Participant

    I cannot install spacedesk 1.0.35.

    The following error is displayed:

    “There is a problem with this Windows Installer package.
    A problem run asu part of the setup did not finish as
    expected. Contact your suppport personnel or package
    vendor.”

    Please help me…

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    #6421
    spacedesk Lea
    Keymaster

    Hi @hacchan,

    For further analysis, could you please send us the following:
    – run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    #6424
    hacchan
    Participant

    Here you are.

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    #6444
    spacedesk Lea
    Keymaster

    Hi @hacchan,
    Thank you very much for sending the requested logs.
    We are currently analyzing the logs and it seems to be a low memory situation even though you have 32GB RAM, maybe you have too many applications currently running on your primary machine.
    Could you please reboot your primary machine, then try to install spacedesk first without any other applications open/running.
    Looking forward to your feedback.

    #6446
    hacchan
    Participant

    I tried as you said, but I couldn’t install.
    I got the same error.

    #6447
    hacchan
    Participant

    I tried rebooting several times and it was installed!
    Thx!!

Viewing 6 posts - 1 through 5 (of 5 total)
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