Home Forums spacedesk Discussions Instalation failed

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  • #11321
    Thyagueau
    Participant

    I instaled spacedask a few weeks ago and it worked for around one week. Then the green light at the bottom of the screen where it says “server:on/off” won’t turn on whatever i did. So I tried to uninstal and reinstal spacedesk and right before the download ends, I get an error message saying that the download failed. I can still launch the spacedesk app but i get the same problem as before.

    • This topic was modified 1 month ago by Thyagueau.
    #11363
    spacedesk Lea
    Keymaster

    Hi @thyagueau,

    Could you please try to uninstall the spacedesk in your primary machine using the “msi installer -> Remove” or using the Windows Control Panel, then reboot your primary machine, and reinstall it.

    If the above suggestion did not help, and you still have the failed installation error, please send us the following:
    – run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

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