Home Forums spacedesk Discussions Installation failure with newly installed Win10 PC

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  • #3462
    majimemajime
    Participant

    Hi,

    I tried to install spacedesk server into my newly installed Win10 PC. Installation stuck up at wizard as shown in the attached .png. I finally gave up the installation by clicking cancel button but the wizard didn’t disappear unless I force restart the PC . All logs which may be required for analysis is attached. Woul you find the root cause the issue please ? Thanks.

    Kazuya,

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    #3464
    majimemajime
    Participant

    The log is attached. Previouls file upload got failed because file size reached the limit.

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    #3468
    spacedesk Lea
    Keymaster

    Hi @majimemajime,
    Could you please do the following steps:
    – run devmgmt.msc to open the Device Manager
    – click View tab -> Devices by Connection
    – find spacedesk virtual HID
    – right-click uninstall all devices underneath spacedesk virtual HID
    – uninstall spacedesk virtual HID last
    – reboot your primary machine the try again to install the latest spacedesk Driver installer

    #3493
    majimemajime
    Participant

    Hi @lea

    It works! Thank you for your help!

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