Home Forums spacedesk Discussions mouse disappears on primary machine

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  • #7147
    seanincali
    Participant

    Just installed the driver software on my windows 10 pc and the client on my galaxy s4. I basicaly wanted to use the galaxy s4’s touchscreen as the mouse for the windows akin to a pen mouse scenario. That way I can almost use it as a small drawing.

    Mouse cursor appears on the client s4 scree, but if I were to move it on the s4, the mouse disappears on the windows monitor.

    And on the s4 screen, there is no application that appears, just my window background (which is set to black) and nothing else. no application shortcuts, etc.

    Sometimes the mouse will disappear on the s4 also replaced by blue dragging screen. Not sure what causes that.

    Any ideas on how to proceed?

    #7156
    spacedesk Renz
    Keymaster

    Hi @seanincali,

    Regarding the issue of the client not showing any applications, would you prefer that the client duplicate the main display or extend it? You can find additional help in the User Manual under section “Configuration and Settings” -> “Desktop Extension or Desktop Duplication mirror Settings in Display Control Panel”

    User manual

    In addition, the reason why the mouse pointer does not show up whenever you use the viewer is because the action is interpreted as touch input and that hides the mouse cursor. You may check the section “Configuration and Settings” -> “Mouse, Keyboard, Touchscreen And Pen Input” to know more about touch input types for your viewer.

    Let us know if you have any other concerns and we’ll be happy to assist you.

    • This reply was modified 4 months, 1 week ago by spacedesk Renz. Reason: Additional details added
    #7199
    MaskedNymph
    Participant

    A constantly disappearing cursor can be caused by various reasons, making a wide variety of solutions possible.

    SkylightPaycard

    #7207
    Rukario
    Participant

    maybe a screen drawing pad like XP-Pen artist 12 is better than samsung galaxy s4, it doesn’t have an operating system that will have no conflict with your windows10-pc .

    • This reply was modified 4 months ago by Rukario.
    #7231
    seanincali
    Participant

    On galaxy s4 android I don’t see any setting control like the one shown on the manual under android viewer section. It shows settings, input device, under manual, about. But on my device it shows the three bar button, and if I click on it, it shows “disconnect, keyboard, audio and minimize.”

    did I not get the right version of the softwares?

    • This reply was modified 4 months ago by seanincali.
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    #7234
    seanincali
    Participant

    I’m trying to save some money and get more out of obsolete device still should have some life left in them.

    #7237
    spacedesk Renz
    Keymaster

    Hi @seanincali,

    The Settings and Input Devices menus are found in the floating menu button on the Connect to Primary Machine (Server) screen, the screen you see before you connect to a server device. From there, you can see the menus shown in the User Manual.

    Let us know if you found it but if not, we’ll be happy to help you.

    #7241
    seanincali
    Participant

    if I double click on the windows driver software to start the server, this is what i see.

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    #7243
    spacedesk Renz
    Keymaster

    Hi @seanincali,

    The Connect to Primary Machine (Server) screen can be found in your viewer device, in your case, in your Galaxy S4. Upon opening the app, you should be able to see the screen shown on the picture attached. Click on the floating menu on the right side and you’ll be able to see Input Devices there.

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