After installing SPACEDESK DRIVER SOFTWARE for Windows PRIMARY PC (server) on a Windows 10 PC and then connecting from the second device (fire tv stick), the mouse will be disabled on the Windows PC. But I want to use the TV only as a 2nd screen (pure display without inputs). How can I prevent the mouse from being disabled on the Windows PC?
Version PC: Beta RC v1.0.37
Version Fire TV Stick: Android App v0.9.95
Windows Firewall Rule allow for spacedesk
All devices are in the same network (192.168.xxx.xxx)
Thank you very much for the feedback.
We have checked this issue and so far we have never experienced a mouse freeze on primary machine upon spacedesk connect.
Maybe disabling all remote input on your viewer app might help.
Please try to disable it in your Android Viewer app settings -> Input devices, just uncheck the touchscreen and pen input box before connecting.
Then let us know your result.
To further analyze the issue, could you please send us the diagnostic logs for this issue.
Please follow the steps below:
– open spacedesk Driver Console in your primary machine
– go to Diagnostics, if DebugView is Unavailable, download it first
– switch Diagnostic Collection ON
– connect the viewer app to reproduce the mouse freeze, then disconnect after a few seconds (~10sec)
– switch Diagnostic Collection OFF
– click Save All Information
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.