Home Forums spacedesk Discussions Mouse freeze on primary device

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  • #7138
    MdA
    Participant

    After installing SPACEDESK DRIVER SOFTWARE for Windows PRIMARY PC (server) on a Windows 10 PC and then connecting from the second device (fire tv stick), the mouse will be disabled on the Windows PC. But I want to use the TV only as a 2nd screen (pure display without inputs). How can I prevent the mouse from being disabled on the Windows PC?

    Version PC: Beta RC v1.0.37
    Version Fire TV Stick: Android App v0.9.95

    Windows Firewall Rule allow for spacedesk
    All devices are in the same network (192.168.xxx.xxx)

    #7145
    spacedesk Lea
    Keymaster

    Hi @mda,
    Thank you very much for the feedback.
    We have checked this issue and so far we have never experienced a mouse freeze on primary machine upon spacedesk connect.

    Maybe disabling all remote input on your viewer app might help.
    Please try to disable it in your Android Viewer app settings -> Input devices, just uncheck the touchscreen and pen input box before connecting.
    Then let us know your result.

    #7151
    MdA
    Participant

    OK, I have disabled all input devices. The mouse freezes as soon as I connect via the Android app. After I manually disconnect, the mouse becomes usable again.

    #7155
    spacedesk Lea
    Keymaster

    Hi @mda,
    To further analyze the issue, could you please send us the diagnostic logs for this issue.
    Please follow the steps below:
    – open spacedesk Driver Console in your primary machine
    – go to Diagnostics, if DebugView is Unavailable, download it first
    – switch Diagnostic Collection ON
    – connect the viewer app to reproduce the mouse freeze, then disconnect after a few seconds (~10sec)
    – switch Diagnostic Collection OFF
    – click Save All Information
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #7854
    GarrettPatton
    Participant

    You can connect your TV and PC via HDMI.

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