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  • #11142
    pandinyt0
    Participant

    HELLO my problem is that my pc does not appear on my cell phone and when the ip does not connect

    #11143
    spacedesk Lea
    Keymaster

    Hi @pandinyt0,

    Is your phone Android or iOS?

    Do you have VPN (Virtual Private Network) active? If yes, please disable it.

    Do you have any third party antivirus/firewall software? If yes, please make sure to add spacedesk in the exception list to allow incoming and outgoing connection.

    What is your current network profile type in your primary machine? Is it private or public?
    You can check this in Windows Settings -> Network & Internet -> properties of the current network.
    It it’s public, please switch it to Private and check if the viewer app can now discover the primary machine.

    For assistance, please also check the Troubleshooting -> Network Connection chapter in the user manual https://www.spacedesk.net/user-manual/.

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