Home Forums spacedesk Discussions Please Help Me: Disconnected by server error

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  • #2307
    PeltierDevice
    Participant

    Hello, spacedesk
    I have a critical error to connect display so could you help me?
    If you need more information to solve this error,
    I will give you any of them.

    Error Dialog

    Disconnected
    Disconnected by server error
    Error Code: 2-5-
    Error Info: 0-5-
    Connected Time: 00:00:01

    Primary Machine (Windows Laptop)

    OS: Windows 10 Home 64bit (ver. 20H2)
    Graphics Adapter: Intel UHD Graphics 630
    Network Type: wireless
    spacedesk Driver Version: 1.0.14

    Secondary Machine (iPad 6G)

    OS: iOS 14.7.1
    Network Type: wireless
    spacedesk App Version: iOS app v 1.0.44

    Thanks

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    #2334
    spacedesk Lea
    Keymaster

    Hi @peltierdevice,

    To further analyze this issue, please download the spacedesk diagnostic script here, then extract it.
    https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0

    Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
    This script will start a debug view app to capture spacedesk debug traces.
    On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
    After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
    Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

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