Home › Forums › spacedesk Discussions › ServiceOpen OpenService failed! 1060 Service does not exist.

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  • December 17, 2021 at 5:39 pm #5095
    andyc
    Participant

    Just tried to install SpaceDesk on my win10 pc. Install fails with the following log message

    Call: 12/17/2021 16:55:3 Build: Dec 16 2021 13:23:43 v1025
    >>> SpacedeskSetupCustomAction::_tWinMain -preInstallCheck_W10
    >> ActionServiceUninstall spacedeskDisplayKmode
    ServiceManager::ServiceOpen OpenService failed! 1060 Service does not exist.
    ActionServiceUninstall: ServiceEnableAccess failed on spacedeskDisplayKmode!
    >> ActionServiceUninstall spacedeskDispKmode
    ServiceManager::ServiceOpen OpenService failed! 1060 Service does not exist.
    ActionServiceUninstall: ServiceEnableAccess failed on spacedeskDispKmode!
    >>> LegacySetupUninstall

    December 20, 2021 at 8:05 am #5115
    spacedesk Lea
    Keymaster

    Hi @andyc,
    Could you please send us the following for further analysis:
    – run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    December 20, 2021 at 9:05 pm #5130
    andyc
    Participant

    As requested , log files

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    December 20, 2021 at 9:08 pm #5132
    andyc
    Participant

    Unable to send requested data due to following errors;

    spacedeskSetup.log: Sorry, this file type is not permitted for security reasons.
    setupapi.dev_.log: File exceeds allowed file size.

    December 20, 2021 at 9:21 pm #5133
    andyc
    Participant

    I have renamed the spacedesk “log” to “txt” and have extracted the spacedesk portion of setupapi.

    Hope this helps

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    December 20, 2021 at 9:22 pm #5135
    andyc
    Participant

    retry

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    December 21, 2021 at 1:36 am #5141
    spacedesk Lea
    Keymaster

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    December 21, 2021 at 9:04 am #5152
    andyc
    Participant

    As requested, zipped logs

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    December 22, 2021 at 9:53 am #5172
    spacedesk Lea
    Keymaster

    Thanks for sending the logs.
    Could you please try the most recent spacedesk Driver v1.0.26 on the web then let us know if you still get the same issue.
    If the problem still persist, please send an updated logs.

    December 22, 2021 at 11:41 am #5176
    andyc
    Participant

    I have just downloaded v1.0.26 and get the same results

    December 24, 2021 at 2:04 am #5201
    spacedesk Lea
    Keymaster

    Thanks for the feedback.

    Is the failing msi installer shows error message box? OR
    Is your computer crashing while trying to install spacedesk?

    We noticed a bluescreen crash on your dxdiag file, is it happening during spacedesk installation?

    December 24, 2021 at 12:02 pm #5209
    andyc
    Participant

    No msi error box but there is a bluescreen crash each time I try to install

    December 28, 2021 at 1:32 am #5245
    spacedesk Lea
    Keymaster

    Hi @andyc,
    I see, thanks for confirmation.
    To further analyze the bluescreen crash, could you please send us the last 2 or 3 *.dmp files in C:\windows\minidump folder?

    December 28, 2021 at 12:05 pm #5253
    andyc
    Participant

    As requested .dmp files

    December 28, 2021 at 12:14 pm #5254
    andyc
    Participant

    .dmp files are 1.2 mb each. How can I send

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