Home › Forums › spacedesk Discussions › ServiceOpen OpenService failed! 1060 Service does not exist.
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spacedesk Lea.
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December 17, 2021 at 5:39 pm #5095
andyc
ParticipantJust tried to install SpaceDesk on my win10 pc. Install fails with the following log message
Call: 12/17/2021 16:55:3 Build: Dec 16 2021 13:23:43 v1025
>>> SpacedeskSetupCustomAction::_tWinMain -preInstallCheck_W10
>> ActionServiceUninstall spacedeskDisplayKmode
ServiceManager::ServiceOpen OpenService failed! 1060 Service does not exist.
ActionServiceUninstall: ServiceEnableAccess failed on spacedeskDisplayKmode!
>> ActionServiceUninstall spacedeskDispKmode
ServiceManager::ServiceOpen OpenService failed! 1060 Service does not exist.
ActionServiceUninstall: ServiceEnableAccess failed on spacedeskDispKmode!
>>> LegacySetupUninstallDecember 20, 2021 at 8:05 am #5115spacedesk Lea
KeymasterHi @andyc,
Could you please send us the following for further analysis:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF-
This reply was modified 1 year, 1 month ago by
spacedesk Lea.
December 20, 2021 at 9:05 pm #5130December 20, 2021 at 9:08 pm #5132andyc
ParticipantUnable to send requested data due to following errors;
spacedeskSetup.log: Sorry, this file type is not permitted for security reasons.
setupapi.dev_.log: File exceeds allowed file size.December 20, 2021 at 9:21 pm #5133andyc
ParticipantI have renamed the spacedesk “log” to “txt” and have extracted the spacedesk portion of setupapi.
Hope this helps
Attachments:
You must be logged in to view attached files.December 20, 2021 at 9:22 pm #5135December 21, 2021 at 1:36 am #5141spacedesk Lea
KeymasterPlease save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
December 21, 2021 at 9:04 am #5152andyc
ParticipantAs requested, zipped logs
Attachments:
You must be logged in to view attached files.December 22, 2021 at 9:53 am #5172spacedesk Lea
KeymasterThanks for sending the logs.
Could you please try the most recent spacedesk Driver v1.0.26 on the web then let us know if you still get the same issue.
If the problem still persist, please send an updated logs.-
This reply was modified 1 year, 1 month ago by
spacedesk Lea.
December 22, 2021 at 11:41 am #5176andyc
ParticipantI have just downloaded v1.0.26 and get the same results
December 24, 2021 at 2:04 am #5201spacedesk Lea
KeymasterThanks for the feedback.
Is the failing msi installer shows error message box? OR
Is your computer crashing while trying to install spacedesk?We noticed a bluescreen crash on your dxdiag file, is it happening during spacedesk installation?
December 24, 2021 at 12:02 pm #5209andyc
ParticipantNo msi error box but there is a bluescreen crash each time I try to install
December 28, 2021 at 1:32 am #5245spacedesk Lea
KeymasterHi @andyc,
I see, thanks for confirmation.
To further analyze the bluescreen crash, could you please send us the last 2 or 3 *.dmp files in C:\windows\minidump folder?December 28, 2021 at 12:05 pm #5253andyc
ParticipantAs requested .dmp files
December 28, 2021 at 12:14 pm #5254andyc
Participant.dmp files are 1.2 mb each. How can I send
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