Home Forums spacedesk Discussions Software no longer works on my phone after server update

Viewing 14 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • #9700
    Normlality
    Participant

    IDk why but after the 1050 update on windows, Spacedesk no longer works on my phone (iphone 11) despite working completely fine before the update. However when I use a different phone (iphone 10) that still works on the latest server update.

    #9705
    spacedesk Lea
    Keymaster

    Hi @normlality,

    Can you further describe the problem?
    Is the viewer app on iPhone 11 cannot discover the primary machine anymore?
    Or is it disconnecting immediately or showing display off status upon connect?

    What is the current iOS version of your iPhone 11?

    #9709
    Normlality
    Participant

    The iPhone 11 is on IOS 16.1.1

    #9710
    Normlality
    Participant

    The phone cannot detect primary server

    #9711
    spacedesk Lea
    Keymaster

    Hi @normlality,

    Please check on your iPhone Settings -> Privacy -> Local Network, if spacedesk is on the list and enabled?

    #9722
    Normlality
    Participant

    Yep that’s enabled

    #9727
    spacedesk Lea
    Keymaster

    Hi @normlality,
    Thanks for the info.
    Can you quickly try to connect via spacedesk HTML5 Viewer in your iPhone 11?
    Just open a web browser (e.g. Safari or Google Chrome), then go to http://viewer.spacedesk.net/ and connect to the IP address of your primary machine.
    Then let us know the result.

    #9735
    Normlality
    Participant

    The HTML Viewer works just fine but isn’t anywhere near a smooth as the app

    #9736
    spacedesk Lea
    Keymaster

    Hi @normlality,
    Thanks for confirmation.
    Is your iPhone 11 from Mainland China?

    #9737
    Normlality
    Participant

    Yes it did

    #9738
    spacedesk Lea
    Keymaster

    Hi @normlality,

    OK. It seems that it’s a network discovery issue in our iOS viewer app which happens in some iOS devices (especially if it’s from Mainland China).

    For now, we still don’t have a fix for this issue, but our iOS developer is working on it.
    We have received similar bug reports from various users before.
    And one of them actually might have a valid explanation about this issue.
    Since your iOS device (iPhone 11) was from Mainland China, spacedesk native app might not have a permission for networking.
    here’s the link of the user’s post: https://www.spacedesk.net/forums/topic/spacedesk-app-has-no-permission-for-networking-on-region-specific-ios-device/

    #10829
    Normlality
    Participant

    Does that mean you got rid of the feature or would it be by other means? I had this show up the first time and it was working fine for months until one day it was no longer working

    #10839
    spacedesk Lea
    Keymaster

    Hi @normlality,

    No feature will be removed.
    Could you please try the suggestion in this post – https://www.spacedesk.net/forums/topic/unable-to-connect-on-ios-devices-solved/
    Then let us know if it helps.

    #10847
    Normlality
    Participant

    It worked. Thank you for letting me know.

Viewing 14 posts - 1 through 13 (of 13 total)
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