Home Forums spacedesk Discussions Spacedesk does not install the .exe

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  • #7687
    Undertaker555
    Participant

    Hello.
    Today I tried to install Spacedesk.

    When I install, all looks fine, but then I saw that there was no tray icon.
    After investigating, I found that the setup did not install the .exe into system32.

    I tested it on another computer, and it works fine.
    Why isn’t it working on my laptop? I really need this software soon..
    I hope really much that we can fix it..

    My laptop is Samsung Galaxy Book S.

    Thank you for helping.

    #7698
    spacedesk Lea
    Keymaster

    Hi @undertaker555,

    For further analysis, could you please send us the following:
    – run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

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