January 3, 2022 at 7:55 am #5325
Today, spacedesk suddenly stopped working. It showed the “connected/offline” in the tablet and I couldn’t make it work. I uninstalled it from the laptop and tried to reinstall it. But now its stuck in the setup wizard for hours already and its not installing.January 3, 2022 at 8:23 am #5326January 3, 2022 at 8:28 am #5328
Yes spacedesk Driver v1.0.27 (for Windows 10) from the website.January 3, 2022 at 8:40 am #5332
Could you please restart your primary machine, then try again to install the spacedesk.
If the same problem still persist, please send us the following for analysis:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.January 3, 2022 at 8:46 am #5337
Here it is.January 3, 2022 at 8:47 am #5338
It says it exceeds the allowed file size even if its a zip file.January 3, 2022 at 8:48 am #5339
Will send it one by one. 1 of 3January 3, 2022 at 8:48 am #5341
Will send it one by one. 2 of 3January 3, 2022 at 8:49 am #5343
Will send it one by one. 3 of 3January 4, 2022 at 1:41 am #5361
could you please open the device manager (just run devmgmt.msc) on your primary machine, click View tab -> select Show hidden devices and Devices by connection.
Find any spacedesk virtual devices below, if you find spacedesk virtual HID device, and there are devices underneath it, please right-click uninstall all devices one by one then uninstall “spacedesk virtual HID device” last.
By the way, please delete the old spacedeskSetup.log file, the file size seems too big now.
Then try again with spacedesk installation.
January 4, 2022 at 1:51 am #5363
- This reply was modified 1 week, 6 days ago by spacedesk Lea.
I was able to delete the others but the last one, spacedesk virtual HID device I couldn’t. Please see screenshot.January 4, 2022 at 7:45 am #5368
If it can’t be uninstalled, that means, there are still devices plugged underneath spacedesk virtual HID device.
Did you click the View -> Devices by connection?January 4, 2022 at 8:01 am #5369
Here’s the screenshot which shows view devices by connection and show hidden devices. You can see below that there are no more devices plugged underneath but I still can’t uninstall when I right click it. The only options are to update, scan, properties.January 5, 2022 at 2:58 am #5388
Any other solutions to the problem?January 5, 2022 at 5:24 am #5391
Thanks for the confirmation.
Could you please try the following:
1. Go to C:\Windows\System32\drivers\UMDF, find spacedeskDriverHid.dll and delete or rename it (make sure to save a copy before deleting it).
2. Reboot your primary machine
3. Open Device manager and check if you can right-click Uninstall now the spacedesk virtual HID Device.
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