Home Forums spacedesk Discussions Unable to connect

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  • #5445
    indianium
    Participant

    Im unable to connect my phone to my pc . Its showing on the app but when i try to connect it says connecting to my pc and the shows connection failed . Please help

    #5454
    spacedesk Nicole
    Participant

    Hi @indianium,

    Did you notice any error notification on the primary machine?

    For assistance, please also check the troubleshooting chapters of our user manual https://spacedesk.net/user-manual.

    #5460
    spacedesk Nicole
    Participant

    Hi @indianium,

    In case the troubleshooting chapters of our user manual did not help,
    please send us the diagnostic logs of this issue for further analysis:
    – open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON
    – connect your viewer app and reproduce the issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

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