Home Forums spacedesk Discussions Unable to Connect

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  • #3511
    lizapena04
    Participant

    Hello! Im a new user and it says on my secondary device that there is a connection failure. Are there ways to resolve this?

    I have installed the latest version of Spacedesk on my primary device and has inlcuded in my firewall the spacedisk.

    #3514
    spacedesk Lea
    Keymaster

    Hi @lizapena04,

    Can you tell us your current firewall software name?

    Could you also please send us the following info:
    Primary Machine
    – operating system (Windows 8.1/10)?
    – graphics adapter (AMD/Intel/Nvidia)
    – network connection type (wired/wireless/USB tethering/WiFi Direct)

    Secondary Machine
    – Viewer type (Android/iOS/Windows/HTML5)
    – network connection type (wired/wireless/USB tethering/WiFi Direct)

    • This reply was modified 10 months, 1 week ago by spacedesk Lea.
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