Home Forums spacedesk Discussions update Win_10_64_v1049_BETA error

  • This topic has 11 replies, 2 voices, and was last updated 2 weeks ago by Jack.
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  • #9548
    Jack
    Participant

    Hi, I am having trouble updateing spacedesk.from Win_10_64_v1037_BETA updateing to Win_10_64_v1049_BETA error。File zip containsing spacedeskSetup.log file and setupapi.dev.log ,Any advice? Thank you.

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    #9606
    spacedesk Lea
    Keymaster

    Hi @t1123578579gmail-com,
    Thank you very much for sending the log files.
    Based on the logs, the failed installation was caused by an access denied error upon spacedesk driver installation.
    Please make sure your current user account has Administrator privilege.

    #9610
    Jack
    Participant

    Account is administrator,Windows defender is also closed

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    #9612
    spacedesk Lea
    Keymaster

    Hi @t1123578579gmail-com,
    Could you please try the following steps on your primary machine.
    – right-click C:\Windows\Temp folder -> Properties -> Security tab -> Advanced -> Permission tab -> Continue
    – check if you find the Users or Authenticated Users and make sure it has Full Control access
    If none, just Add -> Select a principal, then type “Users” and click Check Names and click OK
    – Then make sure to check the Full Control access for the Users then click Apply -> OK.
    After following the steps above try to run-install again the spacedesk MSI installer.

    By the way, instead of spacedesk version 1049, please try the latest version 1050 which is now available on our website https://www.spacedesk.net/.

    #9614
    Jack
    Participant

    Hi。All permissions are available. I have tried to install spacedesk version 1049, but the problem still exists。

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    #9616
    spacedesk Lea
    Keymaster

    Hi @t1123578579gmail-com,

    Next: Can you please try the same thing in this folder “C:\Users\lengqiu\AppData\Local\Temp” ?

    #9618
    Jack
    Participant

    OK。This account is my current administrator account。Thank you very much。I have to say this is great software. I need it very much。I’m sorry,Please forgive my poor English。

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    #9641
    spacedesk Lea
    Keymaster

    Hi @t1123578579gmail-com,
    Did it help? Can you install now the spacedesk installer?
    Or is it still problematic?

    #9651
    Jack
    Participant

    Hi.Thanks for your help, it still prompts the same error.

    #9657
    spacedesk Lea
    Keymaster

    Hi @t1123578579gmail-com,

    Can you please download the Microsoft Troubleshooter program here:
    https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d
    Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Installing.
    After that, please try again with the spacedesk driver installer.

    If it did not help, please send us again the following updated logs:
    c:\users\Public\spacedeskSetup.log
    C:\Windows\inf\setupapi.dev.log
    C:\Windows\inf\setupapi.app.log

    #10783
    Jack
    Participant

    Hi.I have tried to use this tool, but it has no effect.

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    #10787
    Jack
    Participant

    Thank you. After the system was reinstalled last night, the problem was solved。

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