[spacedesk Lea]

Hi @victor-lois,

Could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app to reproduce the display off issue
– then switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @gralf,
Thank you very much for the input.
This needs to be discussed with the spacedesk team and we will check if we can easily implement or improve some of your ideas..

[spacedesk Lea]

Hi @gralf,
As of now, we have no plans to support a customized refresh rate.

[spacedesk Lea]

Hi @mdc42,

1. Yes, touch screen feature is supported in the current spacedesk version.

2. Yes, spacedesk supports multiple viewer connections (except when connecting via spacedesk HTML5 Viewer).

3. Not exactly the app, one of the main factor that affects the performance is the network connectivity. If spacedesk is connected over a slow wireless network, then it will result to slow performance.
The ideal spacedesk connection should be over a wired network, please check the performance tuning chapter in the user manual for various suggestions on how to improve performance https://www.spacedesk.net/user-manual/#item_505.
FYI: Native Android USB cable support will be available soon.

[spacedesk Lea]

Hi @kiryhaver,

Thanks for sending the requested logs.

It seems that uninstalling the old spacedesk HID driver is hanging.
This is a known issue in our older version installer, as a work around, please try to manually uninstall the old spacedesk Driver version on your primary machine before installing the latest version.

For assistance, please check Uninstall on Windows Primary Machine -> Manual Uninstall (Troubleshooting Only) chapter in the user manual. https://www.spacedesk.net/user-manual
PS: Please make sure you do the Step 4: Uninstall spacedesk virtual HID Device (for Windows 10 only).

[spacedesk Lea]

Hi @pidul,

Thank you for sending the logs.

Could you please check in the Windows display settings if there’s a detached second display and just attach it by selecting Extend or DUplicate underneath Multiple displays dropdown menu.

If there’s no detached display, do you maybe have Nvidia ShadowPlay/In-game overlay/screen recording enabled in your Nvidia Geforce Experience settings?
If yes, please disable it (maybe reboot afterwards) and try again with spacedesk.

[spacedesk Lea]

Hi @woqq445721624,
Could you please check on your iPhone’s settings -> Privacy -> Local Network, if spacedesk is on the list and enabled?

[spacedesk Lea]

Hi @kiryhaver,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @autogest,
Currently, native viewer application for Tizen TV is not in our plans.

[spacedesk Lea]

Hi @asesidaa,
Multi touch feature on iOS or Windows Viewer is not yet supported.
It’s only available in spacedesk Android Viewer app at the moment.

• This reply was modified 1 week, 1 day ago by spacedesk Lea.

[spacedesk Lea]

Hi @dmutro,

If your primary machine is Windows 10/11, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and switch to extension mode and wait for the screen flickering to happen
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @bruno-lima,

Thank you very much for reporting.
Yes, we are aware of this issue in spacedesk Windows Viewer.

Currently, only Android viewer can detect a Network Connection Lost event.
We will soon implement the same thing in our spacedesk Winddows 7 Viewer app only (On Windows 10 Viewer from Microsoft Store, it will not be fixed anytime soon).

[spacedesk Lea]

Hi @vule,
Thanks for the logs.

For clarification, aside from random disconnect issue, you also experienced a display off issue?
And this happened after the random disconnect then auto reconnect event, right?

FYI: When spacedesk is connected, then you switched the Diagnostics ON then the viewer will be temporarily disconnected (as you observed by the “disconnected by server” error message) because switching Diagnostics ON involves restarting of spacedesk SERVER.

[spacedesk Lea]

Hi @pedrodru,

Thanks for the info.
We checked here but so far it’s not happening on our test machines.

Current spacedesk Windows Viewer from Microsoft Store is a bit outdated.
Could you please try the spacedesk Windows 7 Viewer app (desktop version 0.9.39), this is newer than the Viewer app from Microsoft Store.
You can directly download it from our website https://www.spacedesk.net/.

[spacedesk Lea]

Hi @vule,
Thank you very much for sending the diagnostic logs.
Based on the logs, the disconnection reason was connection lost..

I noticed that you are still using an older version of spacedesk Driver (v1044).
Could you please try the most recent version 1048 available in https://www.spacedesk.net/ then let us know if you still have the same issue.

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