[spacedesk Lea]

Hi @motto5476,

Ah ok, my mistake. Product code is not needed if you selected “Not Listed”. Just press Installing -> Next -> Not Listed -> View detailed Information, then check if there’s a potential issue/s detected.
Then try again with spacedesk installer.

By the way, can you answer some of our questions here:
1. Is this the first time you install spacedesk? Or you have previous version before?
2. Are you using an Administrator user account?
3. Were you able to install other msi installer aside from sppacedesk?
Can you please also try some workarounds suggested here: https://thegeekpage.com/installation-ended-prematurely/

[spacedesk Lea]

Yes, the PC is the master.
On the other hand, if the auto-rotation in the viewer side is enabled, the viewer app will send it’s current display orientation back to server so the PC/server will acknowledge it and rotate it’s display screen accordingly (will be reflected in the Windows Display Settings).

In your case, if it’s in the mirror mode and the viewer rotates, it will send it’s orientation (e.g. Portrait mode) to the server and it will be rotated in the Windows display settings then spacedesk will send it’s rotated screen image back to the viewer.

[spacedesk Lea]

Hi @motto5476,

Thanks for sending the msi trace.
We are currently, analyzing it.

Can you please download the Microsoft Troubleshooter program here:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Installing.
If “spacedesk Windows DRIVER” is not on the program list, just select “Not Listed” then paste the product code of spacedesk_driver_Win_10_64_v1040_BETA.msi here: {A7749853-C2A7-4313-B46F-11AECF983D62}

After that, please reboot your primary machine then try again to install the latest spacedesk msi installer from the website.

[spacedesk Lea]

Hi @daveighka,

Thank you very much for sending the diagnostic logs.
It seems that you have Nvidia ShadowPlay / In-gameOverlay / screen recording enabled.
Please disable it via Nvidia GeForce Experience settings then reboot, and try again with spacedesk.

[spacedesk Lea]

Hi @daveighka,
please check the spacedesk tray icon in the notification area in the task bar (if you find it just click it), please check the attached screenshot for reference.
Another way to open the “spacedesk Driver Console” app is by searching it in the Windows Start Menu.

Attachments:

You must be logged in to view attached files.

[spacedesk Lea]

Hi @daveighka,
Could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and wait for the issue to happen
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @motto5476,

Thanks for sending the logs.

For further analysis, please download the spacedeskMsiTraceGenerate.zip here:
https://www.dropbox.com/s/vr17lj6n63k52rh/2022_spacedeskMsiTraceGenerate.zip?dl=0
– extract the zip file
– copy the most recent spacedesk msi installer inside the folder then click the get_trace.bat
– the script will prompt you to enter the msi file name then press enter
– it will run the spacedesk installer until you encounter the error
– please send the spacedeskmsi_trace.txt generated inside the folder

PS: We moved your comments in a separate topic to avoid confusion.

[spacedesk Lea]

Hi @abossart,

It’s one way or the other.
If you don’t want your primary monitor to rotate (if it’s in mirror mode), we can only suggest you to disable the auto rotation in viewer settings.
This is the current behavior, and there’s nothing we can do about it.

[spacedesk Lea]

Hi @abossart,
We have received the video file, thank you!

Based on the video, this is the expected behavior when you mirror your primary display and secondary display.
If auto-rotation is enabled, then it will auto rotate the primary display once you rotate your secondary display because it is in mirror/duplicated mode.

If you don’t want the primary display to rotate, then you just disable the auto rotation.

[spacedesk Lea]

Hi @hhh,
Could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and wait for the issue (error code) to happen
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

yes, please send it to androidapp@spacedesk.ph

[spacedesk Lea]

2. Can you maybe send us a picture or short video of your spacedesk setup showing the rotation issue?

[spacedesk Lea]

Hi @abossart,

2. Can you please try the following:
– open spacedesk Driver COnsole -> Control -> Clear Windows Display Settings
– switch OFF the auto-rotation in the viewer settings before connecting

3. spacedesk Server is always ON and set to auto-start (at system boot) by default (unless you manually switch OFF the spacedesk status and uncheck the auto-start check box in the spacedesk Driver Console configuration).

[spacedesk Lea]

Hi @borsentesi12gmail-com,

Wired connection via HDMI cable is not possible.

To improve the performance, you can try any of these connection type (whatever is applicable in your setup):
– WiFi Direct/Wifi Hotspot (for Android/iOS/Windows client device)
– USB Tethering (for Android/iOS client device)
– Network Cable / crossover ethernet (for Windows client machine)
– Android Debug Bridge Cable (for Android client device)

For details, please check Performance tuning -> Network Bandwidth chapter in the user manual https://www.spacedesk.net/user-manual/.

[spacedesk Lea]

Hi @abossart,

1. Are you sure that you cannot move the cursor to your secondary display?
Did you check the display position (via display settings window) if you are moving the cursor/window in the correct direction?
Maybe your second display is on the other side of your primary display?

2. If auto rotation is ON and spacedesk display is set as Desktop Duplication/Mirror, once you rotate your secondary display it will also automatically rotate your primary display.
Make sure that you rotate your iPad device in landscape orientation.
Can you maybe send us a picture or short video of your spacedesk setup showing the rotation issue?

3. You can search and access the “spacedesk Driver Console” via Windows start menu in case automatic start is disabled.

[Author]

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