[spacedesk Lea]

Do you need any other actions from my side to trigger this?

I’m not sure. This minor issue seems difficult to troubleshoot on our side if we cannot reproduce it.
This is the scenario where the viewer is not failing in any type of functionality, it’s just not auto-hiding the home bar.
Since it’s only happening on your device (no other users so far is reporting this issue), maybe the cause of the issue is only somewhere in the settings of your device.

By the way, what is the current version of spacedesk iOS viewer app on your device? Is it the latest version 1.0.42?

• This reply was modified 21 hours, 39 minutes ago by spacedesk Lea.

[spacedesk Lea]

Hi somnus7,
I’m not sure if enabling the iOS device’s Settings -> Privacy -> Analytics & Improvements -> “Share With App Developers” will help.
We only tell our user to enable this for application crash issue so our developer can receive the app logs.

By the way, what is the current version of spacedesk iOS viewer app on your device? Is it the latest version 1.0.42?

• This reply was modified 21 hours, 48 minutes ago by spacedesk Lea.

[spacedesk Lea]

Thanks for the info.
Looking forward to your feedback.

[spacedesk Lea]

Hi @myron,
These are the binaries we are checking for splashtop virtual driver:
lci_proxykmd.sys
lci_proxywddm.sys

[spacedesk Lea]

Hi somnus7,
Thanks for the info.
As of now, we cannot reproduce it on our side. The viewer is always on full screen mode without the home bar at the bottom part.
This is the first time we received such report regarding the home bar visible over the viewer screen. We will keep an eye on this minor issue for now.
We will get back to you if there’s any news regarding this issue.

[spacedesk Lea]

Hi @endah,
Thanks for sending the requested files.
But unfortunately, we can only open the dxdiag file.
The 2 setup log files are not the actual files, only a shortcut file.
Please send it again.

[spacedesk Lea]

Hi @viviane,
Thanks for the feedback.

Currently the only option to improve performance is by eliminating the router.
If your Android tablet supports USB tethering, you can also try that with spacedesk.

If it did not help, then you’ll probably have to wait for our next performance improvement feature.
spacedesk will offer h264 hardware encoding very soon.

[spacedesk Lea]

Hi @tihiron,
You can get the older spaacedesk driver v0.9.43 here.

[spacedesk Lea]

Hi @jlbergier,
You can easily switch to desktop extension mode via display settings.
On the multiple displays drop down menu, just select “Extend these displays”.
For assistance, please also check the Configuration and Settings -> Windows PC (Primary Machine) chapter in our user manual https://www.spacedesk.net/user-manual/.

[spacedesk Lea]

Hi @aoneter12,
Does this issue started to happen right after you install spacedesk on your machine?

[spacedesk Lea]

Hi @myron,
Please try our most recent spacedesk Driver v1.0.8 from our website https://www.spacedesk.net/.
Then let us know if the the same issue persist.

[spacedesk Lea]

Hi @aoneter12,
Did you already check the custom resolution list on the viewer settings?
What is your viewer app type? Android/iOS/Windows?

[spacedesk Lea]

Hi @johncoool,
Thanks for the info – apologies for delayed feedback.
I think there’s no need for the dxdiag info to analyze this problem.
It seems that it’s a conflict between WinlockPro and Windows Explorer, we cannot do anything about it on our side.

Hopefully this new version of WinlockPro that you will try will fix its issue with the explorer.
Maybe you can also play around with the WinlockPro settings, I saw that it has various settings.
It probably has a specific settings there that directly affects the Windows Explorer.

By the way, spacedesk non Beta version will be released hopefully within this year.
It will be thru the viewer apps from various App Store (Apple App Store/Google Playstore/Microsoft Store).
The server/driver side will always be free to download (only viewer app will have a pay/Pro version).

[spacedesk Lea]

Hi @ertugrul,
Is it the resolution of your laptop monitor? Or spacedesk display?
If it’s spacedesk display, you have to enable the custom resolution in the viewer settings and select from the resolution list before connecting the spacedesk.

[spacedesk Lea]

Hi @endah,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and save the output file (dxdiag.txt)
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[Author]

Posts