[spacedesk Nicole]

Hi @jarmain,

We were able to reproduce the problem.
Unfortunately, we cannot focus on this issue at the moment as we have higher prioritized development tasks.

[spacedesk Nicole]

Hi @jarmain,

thank you very much for the log files.

Several errors were found upon frame processing.
This might take some time to analyze as we will try to reproduce this on our side.

When it’s working, does it properly do a frame/image/desktop update?
Does it work when all settings (origin, position, etc.) are the same for all clients of the wall?

[spacedesk Nicole]

Hi @Serhii,
let’s try the following sequence:

1. Turn OFF spacedesk in the spacedesk Driver Console.
2. Let’s be sure that spacedesk is not really running. Check in Task Manager if spacedeskService.exe is still running. If it is, then click on End Task. (Screenshot below)
3. Turn ON spacedesk in the spacedesk Driver Console.
4. Connect the laptop.

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[spacedesk Nicole]

Hi @Serhii,
what are the OSes of your phone and tablet? Is it Android or iOS?
Is the viewer on the laptop the UWP version?

Which one of them did you connect first?
Did you notice if spacedesk showed a Network Connection Lost bubble message?

Can you try to turn OFF then ON spacedesk using the spacedesk Driver Console
then connect the laptop first?

• This reply was modified 4 months, 3 weeks ago by spacedesk Nicole.
• This reply was modified 4 months, 3 weeks ago by spacedesk Nicole.

[spacedesk Nicole]

Hi @Serhii,
is the display detached on the Windows Display Settings?
If it is, then select Extend or Duplicate.

For details, please check the Configuration & Settings -> Windows PC (Primary Machine) chapter in the user manual https://www.spacedesk.net/user-manual/.

[spacedesk Nicole]

Hi @eddy,
is this an update to a higher Windows 11 build version?
If it is, can you please give us the details from which version it updated to?

We would also like to inspect the dump file of the previous crash since it pointed to our driver.
Maybe a minidump is available?

[spacedesk Nicole]

Hi @mrjtrix,
thank you for confirming the workaround fix.
We will let you know once we have it fixed and publicly released.

[spacedesk Nicole]

Hi @mrjtrix,
can you please try to set the FPS of the client to 60 FPS?
You can find this setting on your iOS client:
Settings -> Quality/Performance -> Custom FPS Rate.

Please let us know if this helped.

[spacedesk Nicole]

Hi @mrjtrix,
thanks. We are currently analyzing the log files.

[spacedesk Nicole]

Hi @scientist9852,
yes, that is a native USB connection but supported only for Android.
Currently no plans to implement USB cable support on iOS.

[spacedesk Nicole]

Hi @flowerdealer,

About the right click, does it not work after a long touch/press on your client like the video below?
Video: https://www.dropbox.com/s/px5yx7ngkd4p9rl/Touch_right_click.mp4?dl=0

• This reply was modified 4 months, 3 weeks ago by spacedesk Nicole.

[spacedesk Nicole]

Hi @flowerdealer,

Thank you very much for the diagnostic logs.
However, the log file from Debug View is not included.
It seemed that the tool was downloaded only after turning OFF the diagnostics.
Can you please send again a new diagnostic log?

Does the issue also happen when SuperDisplay is disconnected?

[spacedesk Nicole]

Hi @Bulkhead,

Did the client fail to reconnect to the host, either manually or automatic?
Did you try to toggle OFF-ON the spacedesk status on our spacedesk Driver Console (found in the tray app or can be searched on the host machine), then reconnect the client?

Our latest spacedesk Driver BETA v1.0.41 has a new handling of disconnection issues. Have you tried this version?

[spacedesk Nicole]

Hi @nsyirah12,

Please refer to the Troubleshooting chapter of our documentation and check the topic, “Cannot discover Primary Machine” (https://www.spacedesk.net/user-manual/#item_490). If this does not help, please try to switch the network profile to Private.

[spacedesk Nicole]

Hi @daveighka,

We had few connection issues when McAfee firewall is installed on the machine.
Could you please check if it helps to add spacedesk into McAfee’s firewall settings?
Open your McAfee Firewall settings, click Ports and System Services then click the Add button.
System Service Name: spacedeskService
Local TCP/IP Ports: 28252
Local UDP Ports: 28252

For reference, please see https://www.spacedesk.net/wp-content/uploads/2022/04/McAfeeFirewallSettings-spacedesk.jpg.

• This reply was modified 8 months, 2 weeks ago by spacedesk Nicole.

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