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This error message indicates that an incompatible display driver is present on your machine.
Do you have any of these mentioned products (splashtop/Duet Display/Fresco Logic)?
If yes, please uninstall, reboot then try again with spacedesk.
If the above suggestion did not help, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– check “with Debug view” box
– click START Collecting Logs button
– connect your viewer app and reproduce the issue
– click STOP Collecting Logs button
– click Save All Information button
– saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.